Bankruptcy Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Bankruptcy Specialist plays an important role by preparing Bankruptcy legal filing documents and supporting documents in accordance with bankruptcy regulations.  The position works to ensure systems are updated, statuses are communicated, and bankruptcy claims packages are prepared within required timeframes.  He or she submits prepared bankruptcy claim packages to attorneys for review and approval. Additionally, responds to any inquiries or requests from courts and attorneys. 

Compensation 

This role is a non-exempt position with a Targeted Salary Range of $20/hr to $27/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Manage Bankruptcy portfolio on an independent basis.
• Ensure MFRs are requested based on investor guidelines and POCs are referred to attorney in a timely manner.
• Enter detailed notes in the system of record for all related to pertinent actions taken, delays, follow-up actions, and phone conversations.
• Review debtor schedules, plans, and intentions; take appropriate action when necessary.
• Handle inbound calls from customers for Bankruptcy purposes and ensuring complete customer satisfaction and deliver best-in-class service experience in a professional courteous manner to our customers.
• Process referrals efficiently and accurately with outside council for Agreed Orders, Reaffirmation Agreements, Motion for Relief, Plan Objections, Plan Confirmation, Notice of Post-petition Fee, Notice of Final Cure and other Bankruptcy Inquires.
• Calculate and apply bankruptcy fees to loans.
• Ensure Dismissal/Relief Notices are received and properly filed.
• Maintain an understanding of payment applications. Also, the ability to read and understand payment histories.
• Manage deadlines by prioritizing and handling multiple projects with competing time constraints.
• Receive and audit attorney invoices for accuracy.
• Prepare monthly reports as requested by Management.
• Ensure completed files are audited for accuracy and uploaded into the document retention system.
• Adhere to all corporate policies as well as internal and external and compliance guidelines.
• Notarize documents as requested.
• Perform other duties as assigned.

Qualifications 

• High school diploma or equivalent required, some college preferred, along with five years total work experience in positions with responsibility for processing mortgage foreclosures, associated documents and timelines, with at least one year experience with bankruptcies.
• Notary Public License or obtained within six months of employment.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills.
• Highly proficient with data entry, Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Prior experience using the internet to perform basic searches to obtain information.
• 10-key by touch preferred.
• Prior experience using document retention software; Blitzdoc /AIQ preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

• Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards

• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect

• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements:

• Travel:  0%
• Physical: Work is primarily sedentary; occasionally walks and/or stands.
• Manual Dexterity:  Frequent use of computer keyboard and mouse.
• Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.
• Schedules: Work is primarily performed during the business week, Monday - Friday
• Mental:  Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

  This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: BANKR018455