AVP Operational Resilience

Description and Requirements
The Team You Will Join
Global Resilience is a function within MetLife's Global Technology and Operations, embedded in the Global Business Solutions team. It works closely alongside partners such as Cyber Security, Corporate Security, and other risk management teams.
The Opportunity
The AVP, Head of Operational Resilience is responsible for the continuous maturation of MetLife's operational resilience capability, enterprise wide. This role will oversee MetLife's ability to systematically assess the impact of potential disruptive events affecting the availability of critical business services, identifying workarounds, and programmatically developing, managing, and testing plans across the enterprise. The role is embedded in MetLife's wider resilience framework integrating seamlessly with defined resilience disciplines to ensure unified identification, preparation, response, and recovery from disruptive events.
Success in this role means driving strategic and operational improvements aligned with the Global Resilience Strategy, embedding MetLife's Critical Business Services Framework, and connecting the program with other resilience capabilities such as Crisis Management, Technology Resilience, and Third-Party Resilience. Close alignment with external partners including Operational Risk Management, Cyber Security, Global Security, Procurement, and Vendor Management is essential. You'll work collaboratively with Senior Leaders from Global Technology and Operations, Chiefs of Staff of Executive Leaders, Heads of Lines of Business, Market General Managers, and Regional and Global Heads of Corporate Functions in an environment that values every contribution and perspective.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Lead as the central point of contact for Operational Resilience globally.
• Create strategic and operational improvements aligned with the Global Resilience Strategy to strengthen risk-focused continuity analysis, planning, testing, and ongoing enhancement.
• Oversee the integration of MetLife's Critical Business Services Framework into Business Continuity program delivery.
• Manage seamless collaboration with resilience and risk partners.
• Develop data-driven approaches to optimize business continuity integration during incident response.
• Coordinate the advancement of key risk indicators to drive focused risk reduction and increase resilience across the enterprise.

What You Need to Succeed (Required Qualifications)

• 10+ years demonstrated experience in Operational Resilience, Business Continuity
• Strong program management skills/capabilities and ability to multi-task/prioritize
• Excellent interpersonal skills and strong ability to build relationships, including fostering a collaborative, positive work environment with stakeholders and peers
• Confident and experienced with stakeholder management, especially with senior-level engagement

What Can Give You an Edge (Additional Skills)

• Knowledge of and experience with BCM platforms and tools (e.g., ServiceNow, FusionRM, Archer)
• Directed or oversaw other resilience disciplines in the past, such as Disaster Recovery, Crisis Management or 3 rd Party Resilience

The expected salary range for this position is 161000 - 214000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
161000 - 214000
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