Associate Customer Success Manager

As we expand our product portfolio and global presence, our Customer Success department is hiring an Associate Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.   

*This role must sit in or around the Dallas, TX area. 

For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.  

If this sounds like you, read on. You could be the next "Nozomier"!  

In this role, you will:  

• Develop and manage a customer portfolio of small to mid-sized customers. 
• Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.  
• Minimize customer churn through customer success plans and customer lifecycle management. 
• Resolve customer requests and concerns ensuring improvements to customer experience. 
• Conduct product demos
• Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.  
• Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. 
• Work across departments ensuring proper customer visibility and outcomes are met. 

 To be successful in this opportunity, you will have:  

• Bachelors degree in Computer Science or Cyber Security, MBA (a plus)
• 1+ years of work experience in a relevant technical customer-facing role
• Experience in performing project management activities
• Excellent communication and interpersonal skills
• Must be comfortable presenting and explaining technical concepts to both technical and non-technical audience
• Accountability, personal organization, and ability to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Passion for service
• Internship experience as a CSM for a Cyber security vendor (a plus)
• Experience using a CSM platform such as Gainsight or Planhat (a plus)

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $60,163 to $72,612. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

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