Associate Customer Success Manager

TL;DR

Fast-growing measurement company looking for an Associate Customer Success Manager at the beginning of their career journey, who’s looking to grow into a leader within the digital media ecosystem.

Who we are

Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics. 

Since 2020, we’ve been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is “the attention economy's most widely recognized metric,” according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards.

Our business is growing rapidly—we’ve doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

While we have an office in NYC, we’re very remote-friendly and support flexible work arrangements. 

How we operate

We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy.

Position Overview

This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges.

You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality.

This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office.

Compensation:

This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE).

OTE Range: $60,000-$70,000

Performance-based incentives have the potential to exceed the stated OTE.

What you'll learn

An important part of our culture is continuing education and the sharing of ideas. We offer: 

• A large network of investors and advisors for you to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• Education budget to accelerate your team’s development

Specifically, in this role, you will learn:

• How to draw insights from data (including custom investigations tied to client goals)
• How to manage campaign setup with the integrations team
• How to provide support for AdOps implementation
• How Adelaide’s data and measurement work, and how to communicate its value

Core Responsibilities

• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

What you'll bring

• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office

Benefits 

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Wellness & Development Stipend
• Holiday break
• Volunteer time off

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401k Retirement Plan

• Remote-first environment
• New York office
• Access to WeWork spaces available

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.