Associate Client Service Representative (Call Center)

Job Description
Associate Client Service Representative - Call Center
Wilmington, DE (Hybrid)
Monday-Friday, 11am-8pm
Are you passionate about delivering outstanding service? So are we.
We're seeking a Client Service Representative to join our Small Business Call Center team. In this role, you'll serve as a key point of contact between our clients (other businesses) and internal CSC teams-helping clients meet important compliance requirements with accuracy, efficiency, and care.
At CSC, we empower our service professionals to resolve inquiries confidently, professionally, and quickly. We'll support you with thorough training, hands-on mentorship, and opportunities for career growth. You bring the commitment to excellence. We'll provide the tools for success.
We're a team of dedicated people making a difference in global business and local communities. CSC is the business behind business®-and we're looking for someone who shares our values of quality, service, and continuous improvement.
Key Responsibilities

• Build trusted relationships with clients by understanding their unique needs and challenges.
• Research, review, and process corporate legal documents with accuracy and attention to detail.
• Respond to internal and external client inquiries via phone and email in a timely, professional manner.
• Manage client portfolios, prioritize tasks, and meet time-sensitive deadlines.
• Maintain accurate records through data entry, electronic filing, and document retrieval.
• Navigate multiple systems and databases efficiently.
• Identify and recommend process improvements to enhance service quality and team performance.
• Contribute to client retention and growth by delivering proactive, solutions-oriented service.

Qualifications and Skills

• 3-5 years of experience in customer service or administrative support.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage competing priorities in a fast-paced, collaborative environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong analytical and problem-solving abilities.
• Experience with Salesforce or similar CRM systems is a plus.
• Self-starter with a proactive mindset and a passion for service.
• Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand.

Note: Candidates must be authorized to work in the U.S. without sponsorship.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.