Associate Analyst, Operations

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

Do you enjoy helping advisors, coaching, and researching complex situations? Are you interested in working on meaningful projects and improving processes? Would you like to be part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Responsibilities:

• Supporting complex cash management distribution related issues ownership of each inquiry as the main point of contact.  Additionally, for complex requests, taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
• Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution. Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
• Maintaining and actively participating in the team training program and new hire onboarding experience. Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate. Delivering regular positive feedback and coaching opportunities to support the team’s development.
• Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings. Providing feedback and process improvements to drive the business forward.
• Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the associate service consultant level. Additionally responsible for reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
• Assisting with and/or supporting ad hoc projects, presentations, monitoring, and reporting as needed.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 3+ years of Operations experience in the brokerage or financial services industry
• 2+ years of experience of move money transactions tool

Core Competencies:

• Ability to influence without authority, self-directed
• Adaptability to change with work processes and work in grey area
• Effective Oral/Written Communication, Adaptability, Initiative, Decision Making, Customer Service, Passion for Results, ability to operate with minimal to no supervision

Preferences:

• Gather data/analytics and reporting experience
• Experience with BETA, Documentum, and Clientworks
• Familiarity with MS office products: outlook, teams, excel (macros experience), dynamics, access, etc.
• Project management experience or ability to lead a project from beginning to end
• Lead/Training experience within the industry
• Process improvement knowledge or experience and identifying gaps (Lead/Training experience within the industry)

 

Pay Range:

$20.85-$34.71/hour
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC 5.19.26