Provide production support and reliability engineering for enterprise applications in AWS. Responsibilities include incident response, 24/7 on-call participation, deployments with Ansible and CI/CD, Git-based release management, monitoring, troubleshooting, patching, lifecycle management, automation maintenance, documentation, and cross-functional collaboration.
Responsibilities
Production Support & Reliability
- Provide hands-on support for enterprise applications in production
- Troubleshoot issues across application and infrastructure layers
- Drive incident triage and resolution
- Ensure systems remain stable, available, and supportable
On-Call & Incident Response
- Participate in a 24/7 on-call rotation
- Respond to and resolve production incidents
- Coordinate with engineering teams during high-severity issues
- Contribute to post-incident reviews
Deployments & Operational Execution
- Execute deployments using Ansible and CI/CD pipelines
- Use Git workflows for release management and rollback
- Support validation and troubleshooting of deployment issues
- Improve deployment reliability and processes
Monitoring, Metrics & Observability
- Monitor systems using:
- Splunk or Google Analytics
- CloudWatch
- Synthetic monitoring tools
- Analyze logs, metrics, and alerts to diagnose issues
- Contribute to dashboards and operational visibility
Application Lifecycle & Maintenance
- Manage installation, patching, and upgrades of third-party applications
- Maintain systems aligned with N‑1 patching standards
- Perform ongoing maintenance and health checks
Automation (Execution-Focused)
- Use and maintain existing Ansible automation and scripts
- Improve operational processes through targeted automation
Collaboration
- Work with Cloud Engineering, Development, and Security teams
- Support onboarding of new applications into production
- Maintain documentation and runbooks
Required Qualifications
- 4+ years of experience in Application Support, SRE, or Systems Administration
- Experience supporting production applications in AWS
- Hands-on experience with:
- Deployments (Ansible / CI-CD)
- Git workflows
- Experience with:
- Monitoring tools (Splunk or Google Analytics, CloudWatch)
- Synthetic monitoring
- Experience participating in 24/7 on-call rotations
- Strong troubleshooting skills
- Experience with patching and lifecycle management (N‑1)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.
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