Provide production support and reliability engineering for enterprise applications in AWS. Responsibilities include incident response, 24/7 on-call participation, deployments with Ansible and CI/CD, Git-based release management, monitoring, troubleshooting, patching, lifecycle management, automation maintenance, documentation, and cross-functional collaboration.
Responsibilities
Production Support & Reliability
- Provide hands-on support for enterprise applications in production
- Troubleshoot issues across application and infrastructure layers
- Drive incident triage and resolution
- Ensure systems remain stable, available, and supportable
On-Call & Incident Response
- Participate in a 24/7 on-call rotation
- Respond to and resolve production incidents
- Coordinate with engineering teams during high-severity issues
- Contribute to post-incident reviews
Deployments & Operational Execution
- Execute deployments using Ansible and CI/CD pipelines
- Use Git workflows for release management and rollback
- Support validation and troubleshooting of deployment issues
- Improve deployment reliability and processes
Monitoring, Metrics & Observability
- Monitor systems using:
- Splunk or Google Analytics
- CloudWatch
- Synthetic monitoring tools
- Analyze logs, metrics, and alerts to diagnose issues
- Contribute to dashboards and operational visibility
Application Lifecycle & Maintenance
- Manage installation, patching, and upgrades of third-party applications
- Maintain systems aligned with N‑1 patching standards
- Perform ongoing maintenance and health checks
Automation (Execution-Focused)
- Use and maintain existing Ansible automation and scripts
- Improve operational processes through targeted automation
Collaboration
- Work with Cloud Engineering, Development, and Security teams
- Support onboarding of new applications into production
- Maintain documentation and runbooks
Required Qualifications
- 4+ years of experience in Application Support, SRE, or Systems Administration
- Experience supporting production applications in AWS
- Hands-on experience with:
- Deployments (Ansible / CI-CD)
- Git workflows
- Experience with:
- Monitoring tools (Splunk or Google Analytics, CloudWatch)
- Synthetic monitoring
- Experience participating in 24/7 on-call rotations
- Strong troubleshooting skills
- Experience with patching and lifecycle management (N‑1)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate coverages, and converts prospects into policyholders. The role includes paid Property and Casualty licensing and sales training, customer relationship management, brand representation, and schedule-based remote work. Employees must work four weekdays and one weekend day, maintain a dedicated home workspace with wired high-speed internet, and remain in their resident state for at least one year.
Top Skills:
High-Speed Wired InternetPcProperty And Casualty Insurance License
Artificial Intelligence • Security • Business Intelligence • Consulting • Cybersecurity
Conduct open-source intelligence investigations and produce actionable analysis for clients across geopolitical, cybersecurity, executive protection, due diligence, and threat-monitoring issues. Collect and analyze structured and unstructured data, research investigative tools and datasets, assess online footprints, create executive-ready deliverables, and brief clients on findings and mitigation options. The role is fully remote and requires collaboration across a distributed intelligence team.
Top Skills:
Google WorkspacemacOSMonday.ComOsint Investigative Tools
Machine Learning • Payments • Security • Software • Financial Services
Lead design, development, testing, and deployment of scalable Java/Spring Boot/Angular applications. Provide technical leadership and mentorship, define architectures, collaborate with product and cross-functional teams, review code, ensure quality/security/performance, troubleshoot production issues, and drive process and tool improvements.
Top Skills:
AngularJavaSpring Boot
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
