The Application Engineer II collaborates with global customers to provide customized pumping solutions, ensuring compliance with technical specifications and enhancing customer satisfaction through effective communication and continuous improvement.
Position Summary
The Application Engineer II is responsible for partnering with our global customers to provide the best pumping solution for their application. We are an Engineer-To-Order (ETO) business. This is a customer-facing position, aiding through standard support channels (phone, email, and chat), and working with many customer departments, including Engineering, Purchasing, Project Management, Operations, and General Management.
Principal Activities
- Determine best pumping solution based on the customer’s operating conditions, including pump and motor sizing and selections.
- Review engineering/technical specifications and ensure our solution is compliant.
- Serve as the key technical liaison, working cross-functionally with Sales, Engineering, Purchasing, Project Management, Operations, Customer Care, our vendors, and our global resources to modify existing offerings and create custom solutions.
- Generate timely and accurate request for quotations.
- Prepares and submits ETO, vendor, and project documents.
- Assists with order entry of non-standard requests.
- Create part numbers and bill of materials.
- Drive continuous improvement rigorously.
- Create high quality processes and work instructions.
- Focus on delivering a positive customer experience.
- Travel is minimal, 10%.
JOB REQUIREMENTS
CANDIDATE REQUIRMENTS
Knowledge Skills & Abilities
- Skilled with engineering documents and technical drawings
- Experience with domestic and international engineering industry standards
- Self-driven and able to self-manage
- Twin Screw Pump Knowledge preferred
- Strong verbal and written communication skills
- Continuous improvement and data analysis skills
- Proficiency with Microsoft Office. Experience with CRM, and ERP software systems preferred.
Education & Experience
- Bachelor’s degree in engineering
- 5 years of combined experience within in Production, Engineering, Technical Support, or Customer Service, with at least 3 years in a technical capacity. Experience with rotating equipment, including centrifugal, screw type, progressive cavity, and gear pumps is strongly preferred. Experience producing technical proposals detailing full scope of supply, evaluation, and acceptability or applicability to customer or industry standard specifications preferred.
CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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