Analyst, Revenue Assurance

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We have an exciting opportunity for an Analyst, Revenue Assurance, to join our growing team! As an Analyst, Revenue Assurance, you will report directly to the Manager, Revenue Assurance. You will create and maintain audits and controls to ensure revenue leakage is identified and corrected. The primary focus of this role includes developing audits, auditing, analysis and reporting of the financial impacts of these audits. This position requires exceptional interpersonal skills, a high comfort level with dynamic priorities, a curiosity and willingness to solve business problems and identify new problems. You have a strong awareness of the systems used for order entry, provisioning and invoicing customers and are proficient in financial analysis. You will be equally comfortable working directly with all levels of the organization, from frontline sales, billing and collections teams to senior management. Come help us build the best and fastest fiber-optic network in America!

As Analyst, Revenue Assurance, you will have the following responsibilities:

• Performing detailed customer audits that identify revenue recovery and cost savings opportunities
• Isolating and researching services, analyzing the business drivers, determining root cause, and working with functional and business teams to resolve leakage issues
• Conducting variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings
• Designing and implementing financial assurance controls including source data acquisition, normalization, and automation. Implementing new control points and metrics as the business changes
• Leading efforts that prevent revenue leakage, reduce cost, increase revenue and reduce defects
• Auditing and evaluating customer’s invoices, contracts, and orders to ensure revenue is billed appropriately
• Monitoring usage trends and control points
• Optimizing business intelligence including query development and data analysis
• Building and running queries and conducting complex data analysis
• Supporting adhoc requests and projects as requested by the supported organizations and teams

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 3+ years of experience in Revenue Assurance
• Strong project management and planning skills
• Strong PC software application skills including spreadsheets, databases, and presentation software
• Analytical mind which can process information logically delivering value added analysis
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others.
• Be a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the business
   

BONUS POINTS FOR: 

• Telecommunications industry revenue assurance experience
• Telecommunications experience with understanding and navigating Tariffs
• Telecommunications background in Local ILEC billing systems
• Experience with the Carrier Access Billing System (CABS) and SAP BRIM

#LI-GF1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice