Analyst Functional Support

Posting End Date:

Employee Type:

EGNC’s Business Systems Support team is seeking a motivated, organized, analytical individual with outstanding problem-solving skills to join our team.  In this role, you will provide functional ownership and ongoing support for Enbridge’s Maximo Enterprise Asset Management platform. You will help maintain system stability and data integrity while partnering with Operations, Asset Management, Finance, and TIS to resolve issues, support system changes, and strengthen the user experience.

If you are ready to use your functional expertise to improve operational processes, apply today!

What You Will Do:

• Provide functional support for Maximo incidents, service requests and operational issues involving work orders, assets, inspections, inventory, labor, and financial integrations.

• Investigate complex Maximo defects and coordinate resolution activities across business, TIS and integration teams.

• Complete approved functional configuration changes, controlled data updates and bulk loads while maintaining data integrity across Maximo and connected systems.

• Support Maximo integrations with Finance, Oracle, GIS, CC&B, and reporting platforms, including transaction validation, error management, and exception resolution.

• Lead or contribute to Operational Readiness Testing and User Acceptance Testing for system enhancements, fixes and sustainment releases.

• Provide coaching, training and functional guidance to field and office users while developing process documentation, job aids and knowledge-transfer materials.

• Partner with stakeholders to identify continuous improvement opportunities and ensure Maximo processes support operational requirements.

• Provide functional support as needed for other Business Systems Support pillar applications including LDF, ESRI GIS, Salesforce, Arcos, and related systems.

Who You Are:

• You bring functional knowledge of Maximo or a comparable Enterprise Asset Management platform, including work management, asset, inventory and inspection processes.

• You have experience troubleshooting system incidents, analyzing defects and resolving issues that affect business operations.

• You understand functional configuration, data stewardship and the importance of maintaining accurate, consistent system information.

• You have experience supporting system testing, including business-scenario validation, end-to-end workflows and downstream impacts.

• You can collaborate effectively with Operations, Asset Management, Finance, TIS and other cross-functional stakeholders.

• You communicate technical and functional information clearly and can coach users with varying levels of system knowledge.

• You demonstrate strong analytical, organizational, and continuous improvement skills, with the ability to manage competing priorities.

Working Conditions:

• Office-based work involving regular use of computers and enterprise applications.

• Participation in an on-call support rotation for unplanned outages affecting Maximo-supported operations.

• Occasional field visits and stakeholder working sessions may be required to understand operational needs and system use.

• Work may involve responding to time-sensitive incidents, production issues and post-implementation stabilization activities.

• Functional access to Maximo, ServiceNow or an equivalent service-management platform, reporting tools, SharePoint and test environments will be required. Additional system access may depend on the role’s integration scope.

Physical Requirements include but are not limited to: 

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:  

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via email, Microsoft Teams, and telephone. 

Base Salary:

• Base salary ranges from $30 - $34 USD per hour for US locations based upon candidate’s experience, skills, and internal equity. (For all US based roles)

• Applicable compensation policies and guidelines apply to internal candidates.

Benefits: 

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid (Edit if only certain kinds of roles are offered)

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people. 

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com