Enable Abnormal's AI product teams to operate efficiently with customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.
What you will doOperational Excellence
- Implement structured AI product development lifecycle for all Market Initiatives
- Manage monthly product release/launch process with clear standards
- Lead cross-functional rituals including product reviews and launch meetings
Data-Driven Insights
- Establish product performance metrics reviews across product areas
- Build dashboards to track product performance and customer sentiment
- Provide visibility into development progress and technical dependencies
Process Optimization
- Define AI PM best practices and maintain Product Ops playbook
- Manage Request for Enhancements process with effective triage
- Drive AI-powered customer support automation initiatives
Customer & GTM Alignment
- Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
- Communicate product updates with clear enablement materials
- Work with sales and customer success to improve feature adoption
People Leadership & Management
- Lead and grow a high-performing team, fostering a culture of ownership, clarity, and continuous development in alignment with Abnormal’s leadership principles
- Provide hands-on coaching, career development, and performance feedback that helps each team member thrive and grow in scope
- Scale the team through thoughtful hiring, onboarding, and team-building practices, ensuring we maintain our high talent bar and inclusive culture
- Set clear priorities, drive execution, and demonstrate strong decision-making in ambiguous and rapidly changing environments
- 5+ years in product operations or program management in enterprise B2B SaaS, preferably in an AI native company
- 2+ years of people management experience (preference for leading product operations and/or analytics teams)
- Strong data analysis skills and communication abilities
- Demonstrated experience and passion for AI-driven product development and workflows to enhance operations and development lifecycles
- Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
- Background working with engineering, product, and GTM teams in Enterprise SaaS environments
- Experience in cybersecurity or the email security industry
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At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
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