Builder.io is looking to add an experienced, hands-on customer-first operator to our growing team. As an AI Engagement Manager, you will work directly with our largest and most strategic customers to help them successfully adopt, scale, and realize value from the Builder platform.
This role expands on the traditional Customer Success Manager foundation by sitting at the intersection of customer success and product management. You will be deeply embedded in customer workflows, helping teams move from initial adoption to real, measurable outcomes by pairing hands-on engagement with strong technical judgment.
You will work closely with Customer Engineers, Product & Engineering, and Sales to translate customer goals into reality — identifying bottlenecks, shaping implementation approaches, and guiding change management as customers adopt new ways of building with AI.
As an AI Engagement Manager at Builder.io, you will:
- Own post-sale outcomes for a set of strategic enterprise accounts, with a focus on adoption, retention, and expansion.
- Work hands-on with teams at some of the world’s largest enterprises to understand their workflows, development practices, and organizational constraints, and help adapt Builder to fit how they actually work.
- Partner closely with Customer Engineers during technical onboarding and early implementation, then carry ownership forward as customers move into sustained usage and scale.
- Guide customers through change management as they adopt AI-assisted and AI-powered workflows, helping build habits that stick rather than one-time successes.
- Translate customer goals and constraints into clear success criteria, helping define what “good” looks like as automation and AI play a larger role in production workflows.
- Connect product usage and customer behavior to real business outcomes, using those insights to drive retention, expansion, and deeper adoption across teams.
- Serve as a trusted advisor to both technical and non-technical stakeholders, including engineers, product managers, designers, and executives.
- Act as a strong voice of the customer internally, partnering with Product and Engineering to surface patterns, gaps, and opportunities to serve our customers.
You will thrive in this role if you have…
- 5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Product Management, consulting, or a similar customer-facing role in a technical SaaS environment.
- Practical experience and fluency with AI concepts including agents, models, and AI-assisted workflows, with the ability to discuss strengths, limitations, and real-world implications with customers.
- A strong technical foundation and comfort working close to modern web development workflows, APIs, and developer tools. You should be credible with engineers and able to reason about systems and tradeoffs.
- Experience driving adoption of complex products where change management, workflow redesign, or new operating models were required.
- Comfort operating in ambiguity and helping customers move forward and see the possibilities in an evolving environment.
- Strong communication skills and executive presence, with the ability to align stakeholders across engineering, product, and business teams.
The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!
The total compensation range for this role is $150,000 - $225,000 USD consisting of base salary and performance-based annual bonus. This role is also eligible for meaningful company equity and benefits.
This position is fully remote and open to candidates in multiple locations. Compensation may vary by country and local market and will be discussed early in the interview process. Final offer amounts are determined based on experience, role-related knowledge, skills, and abilities.
Why Builder.io?
Innovative Culture: Join a team building at the intersection of design, code, and AI, and help define how AI is adopted in real-world production environments.
High-Impact Work: Partner with some of the world’s most innovative companies as they rethink how software gets built.
Career Growth: Be part of an evolving function and help shape what post-sale success looks like in an AI-driven product category.
What Builder.io offers you:
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Mental health days. We encourage you to take at least one per quarter to recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k (for US based team members). Contribute to your financial future
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
About Builder.io:
Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products.
Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks.
Trusted by leading mid-market to enterprise-level companies like JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management.
Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
Top Skills
Similar Jobs
.png)
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
