Owns customer relationships from onboarding through adoption, expansion, and renewal. Maps workflows and data, identifies high-value AI opportunities, translates needs into implementation requirements, partners with product and engineering on deployments, leads rollout and adoption, tracks customer value, and develops repeatable customer success and deployment playbooks.
About Elm AI
The role
What you’ll do
What we’re looking for
Working style
Why join
Elm AI builds AI agents for sourcing, compliance and supplier operations. Our software is live with major consumer brands, helping teams manage audit reviews, corrective actions, documents and supplier follow-through across thousands of factories.
We’re hiring an AI Deployment Strategist to own customer relationships from onboarding through adoption, expansion and renewal. You’ll work with customers across supply chain, sourcing, procurement and compliance to understand their processes, identify where AI can deliver measurable value, and partner with product and engineering to deploy it.
- Map customer workflows, SOPs, data sources and manual processes; identify high-ROI opportunities for AI.
- Translate customer needs into clear implementation requirements and work with product and engineering to deliver them.
- Lead rollout and adoption across operators, program managers, executives and cross-functional teams.
- Use customer data and usage patterns to track value, recommend improvements and identify expansion opportunities.
- Build repeatable playbooks for onboarding, workflow discovery, deployment and customer success as Elm grows.
- 3–7 years in customer success, consulting, implementation, solutions, product, operations or a related customer-facing role.
- Experience with technical or enterprise software and a strong interest in practical AI deployment.
- Ability to diagnose complex workflows, define success metrics and communicate clearly with both operators and executives.
- Strong program management, data fluency and follow-through.
- Ownership and curiosity: you’re comfortable with ambiguity, getting into the details and building a playbook as you go.
- Interest in supply chains, sourcing, manufacturing, compliance, logistics, procurement or supplier operations.
Helpful, but not required: supply-chain or responsible-sourcing experience; early-stage startup experience; solutions engineering or forward-deployed work; familiarity with APIs, data models, integrations or AI agents; experience with global teams or AI-native products.
This is a hybrid role based in the United States, with meaningful overlap with U.S. Eastern Time and flexibility for customers across Europe and Asia. We offer competitive compensation, benchmarked to your role, experience and regional market.
- High ownership and direct work with founders, customers, product and engineering.
- Major global customers, several years of runway and backing from top investors.
- Room to grow into customer success, solutions, implementation or go-to-market leadership.
- Competitive compensation, a learning and development budget, generous AI and tooling budgets, and a personal spend card for experimentation and education.
- A team that values thoughtful execution, customer outcomes and sustainable work.
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