After-Sales Key Account Executive, EBD (Lagos, Nigeria)

What you would be expected to do

• Manage warranty claims and customer complaints across multiple channels.
• Review claims, investigate issues, identify root causes, and ensure resolution within established service levels.
• Deliver updates to customers, partners, retailers, and internal stakeholders throughout the resolution process.
• Review warranty trends and escalate recurring or complex issues to improve product quality and customer experience.
• Ensure delivery of after-sales service requirements and contractual SLAs while working across sales and partner functions.

• Manage SAP records for warranty claims, service orders, repairs, inventory movements, returns, and spare parts transactions.
• Execute service notifications, repair orders, and goods movements in accordance with company procedures.
• Complete month-end activities, reconciliations, and master data updates to ensure data accuracy and operational efficiency.

• Conduct data audits and resolve discrepancies to maintain system accuracy and reliability.
• Develop and implement standard operating procedures (SOPs) and data management practices.
• Review reporting quality and data integrity, identifying opportunities for process improvement.
• Participate in SAP upgrades, testing activities, and system enhancement initiatives.

• Manage spare parts inventory and distribution across service locations.
• Oversee reverse logistics activities for returned, defective, and warranty-replaced products.
• Ensure accurate tracking, reconciliation, and reporting of inventory movements.
• Review inventory performance and recommend actions for excess, obsolete, or slow-moving stock.

• Generate and distribute reports on warranty performance, service requests, inventory usage, and returns.
• Track key performance indicators (KPIs), service level requirements (SLAs), and turnaround times (TATs).
• Produce operational insights and recommendations to improve performance and efficiency.

• Handle after-sales inquiries from customers, partners, and internal teams.
• Build productive working relationships across departments and stakeholder groups to resolve issues and enhance service delivery.
• Deliver information through reports, presentations, and stakeholder discussions.

You might be a strong candidate if you have

• Bachelor's degree or its equivalent in Engineering or another relevant discipline.
• Minimum of 5 years' experience in operations, data management, or inventory management, preferably within after-sales service, logistics, or the consumer goods sector.
• Good data interpretation and presentation skills, with the ability to translate information into clear recommendations and actions.
• Proficiency in ERP systems (SAP experience is an advantage) and advanced skills in Microsoft Excel and/or Google Sheets for reporting and data management.
• Effective verbal and written communication skills.
• A genuine interest in customer service and a focus on addressing customer needs in a timely manner.
• Ability to manage tasks effectively, contribute ideas, and support continuous improvement in processes and outcomes.
• Experience managing spare parts inventory, warranty logistics, or reverse logistics in a field-based environment.
• Willingness to travel within and outside, where required, to other markets within the region.
• Good planning, coordination, and organizational skills.
• Ability to evaluate information, identify opportunities for improvement, and contribute to effective outcomes, including in evolving situations.
• Comfortable working in a dynamic environment and contributing to team goals while managing individual deliverables.
• Demonstrates respect for others, professionalism, openness to feedback, and a positive approach to working with others.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.