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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
Join a collaborative accounting operations team where accuracy, follow-through, and service excellence directly support the financial health of the business. This is an opportunity for a detail-oriented professional who enjoys research, problem-solving, and working through transactional accounting activities in a structured, team-based environment. The Accounts Receivable Sr. Specialist will gain exposure to foundational accounting operations, partner with experienced team members, and support the resolution of payment, reconciliation, and agent account inquiries across the organization.This role is responsible for executing assigned accounts receivable activities with accuracy, consistency, and attention to detail. The incumbent collects, reviews, analyzes, and researches information to support defined business challenges, applying established procedures and precedents to resolve routine issues. Work is performed under the guidance of more senior professionals, with the expectation that the incumbent demonstrates initiative, communicates effectively with internal and external partners, and escalates complex matters as appropriate.
KEY RESPONSIBILITIES
The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not listed below. Specific activities may change from time to time.
Payment Processing
- Review, validate, and process agent payments daily using various internal accounting and payment methods
- Verify accuracy of payment support including amounts, invoice balances, and statements
- Adhere to company collection policies to support timely collection of payments
Discrepancy Resolution and Risk Management
- Identify and resolve discrepancies within assigned agent accounts while maintaining accurate agency balances in accordance with applicable accounting principles
- Escalate and collaborate with senior accountants or team leads to resolve complex or non-routine issues
- Communicate with appropriate internal and external partners to research and resolve errors
- Monitor issues from identification through resolution and ensure proper procedures are followed
- Engage with agents to support account reconciliation, documentation collection, and communication between production teams and agents
Agent Management
- Manage a portfolio of insurance agents and support timely receipt of payments in accordance with payment terms
- Maintain accurate and up-to-date records of agent information
- Respond to agent inquiries and resolve issues related to invoice discrepancies or payment delays
- Identify aging items within assigned agencies and coordinate with internal and external partners to support resolution, escalating as needed
- Reconcile agent statements
Research and Report Management
- Review transactions within policies and conduct research to identify potential errors or discrepancies
- Complete routine research independently while engaging senior accountants for guidance on complex matters
- Review reports provided by accounting to identify urgent or late items
- Participate in reviews led by senior accountants to support team alignment and timely completion of work
Professional Collaboration
- Communicate professionally and effectively across all lines of business
- Work closely with all teams to ensure smooth workflow and issue resolution
- Maintain organized and detailed records within accounting systems
Continuous Improvement
- Participate in department meetings and contribute ideas for process improvements
- Stay informed of changes in accounting practices, industry developments, and company policies
- Participate in audits and additional projects as requested
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent education and related experience
- Prior experience in accounting operations, accounts receivable, accounts payable, billing, collections, or a related financial operations function preferred
- Experience researching and resolving transaction discrepancies, reconciling accounts, or working with financial data preferred
- Proficiency with Microsoft Office applications, with the ability to learn internal accounting systems and reporting tools
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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CRC Insurance Services Charlotte, North Carolina, USA Office
Charlotte, NC, United States
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