This is a full-time remote position. We strongly prefer candidates in or near Orlando, Florida, who can attend occasional in-person customer and team meetings.
Account Support Representative (ASR) - K-12/Public Sector Inside Sales & Quoting
About the role
As an Account Support Representative (ASR), you’ll be the quoting, ordering and pricing expert behind a senior Field Account Manager who supports one of Florida’s largest K-12 school districts. You’ll build multi-manufacturer device configurations and bundled quotes, keep contract pricing accurate, run the order process from quote to delivery, and serve as the customer’s day-to-day point of contact.
This is a sales support role, not a quota-carrying sales role. It’s a good fit if you enjoy accuracy, speed and owning the details that win and keep large accounts.
What you’ll do
Quoting, configuration and pricing
- Build accurate hardware configurations and bundled customer quotes across Dell, HP, Lenovo and Chromebook platforms, following best-practice configuration standards.
- Apply contract pricing so quotes comply with government and K-12 purchasing vehicles, such as state term contracts, NASPO and cooperative agreements.
- Identify applicable rebates and promotions to maximize gross profit (GP) on customer standards and transactional business.
- Create and maintain product bundles and customer pricing in our quoting tools, UDT eStore and UDT Hub.
Ordering and fulfillment
- Enter orders accurately in our internal systems and track them through delivery.
- Proactively tell customers about order status, backorders, delays and pricing changes before they have to ask.
- Handle initial return merchandise authorization (RMA) requests in ConnectWise.
Customer support and responsiveness
- Serve as the customer’s primary day-to-day contact for quotes, order status and product or pricing questions.
- Manage the shared quote and support queue so no request is missed. Acknowledge requests the same business day and meet established turnaround standards.
- Resolve issues at first contact when possible, and escalate to the Field Account Manager, RFP Team or vendor when needed.
- Track quote turnaround and response-time metrics.
- Act as second-in-command on the account when the Field Account Manager is traveling or out of the office.
Digital tools
- Help customers register for, navigate and order through UDT eStore and UDT Hub.
Growth
- Build product knowledge through manufacturer training and partner accreditations.
What you bring
Required
- 2+ years of experience quoting or ordering computer hardware at an IT reseller, distributor or manufacturer.
- Experience building multi-line configurations or quotes, with strong attention to pricing accuracy.
- Ability to manage a high volume of concurrent requests with urgency and follow-through.
- Clear, professional written and verbal communication with customers.
- Proficiency in Microsoft Office, especially Excel.
Preferred
- Experience supporting K-12, higher education or state and local government accounts.
- Familiarity with cooperative and state contract pricing (NASPO, state term contracts, K-12 co-ops) or E-Rate.
- Experience with Microsoft Dynamics, ConnectWise or similar CRM, quoting or ticketing tools.
- Experience maintaining customer pricing catalogs or online storefronts.
- College degree
What UDT offers you
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible paid time off.
Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
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