Account Manager

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

About the Role:

An indispensable component of Clipboard's marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate-level contacts, and keeping abreast of a litany of important business metrics for each facility. 

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers while continuing to sharpen your business acumen.

This role is primarily remote, with occasional local travel (about 35–60%) to meet with nearby healthcare facilities. 

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices 

• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships

• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows

• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering

• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly

• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause

• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’

• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications:

• Relationship management experience not required but strongly preferred

• Ability to travel 35-60% of the time to local healthcare facilities in your area (Travel and lodging expenses will be covered) 

• Must have a reliable personal vehicle and valid driver’s license

• Excellent verbal and written communication skills

• Willingness to try / lack of fear

• Bachelor's Degree

Benefits:

• Do great work that matters for customers who could really use your help

• Competitive pay

• Insurance benefits + 401k options

• Unlimited PTO and flexible holidays