Account Manager - Remote

Job Title: Account Manager 
Location: Remote (US-based)
Engagement Type: Independent Contractor
Start Date: Immediate 

Overview

PRIMA is rapidly expanding, building a robust affiliate marketplace to drive demand for premium restaurants and experience reservations. With strategic partnerships across demand channels such as hotels, high-end residences and condos, social and member clubs, corporations, and other entities, PRIMA connects high-value customers to exceptional dining experiences.

To support this growth, we are seeking an Account Manager to oversee and strengthen our affiliate and restaurant relationships. This role is focused on maximizing utilization of the PRIMA platform by affiliates, ensuring restaurant partners remain engaged and satisfied, and driving long-term value across the network. Below are detailed job specifications for the role. 

About the Role

As an Account Manager, you will be responsible for managing and growing PRIMA’s affiliate and restaurant relationships. Your mission is to ensure affiliates maximize their utilization of the PRIMA platform to generate value, while also guaranteeing that restaurants are satisfied, supported, and fully engaged with our services.

This role is less about new sales and more about relationship development, retention, and driving incremental growth within existing partnerships. It requires a client-first mindset, strong communication skills, and a solid understanding of hospitality or hospitality technology.

Key Responsibilities

• Affiliate Relationship Management: Serve as the main point of contact for affiliates, driving platform adoption, consistent utilization, and overall satisfaction.
• Restaurant Partner Success: Maintain strong, trust-based relationships with restaurant partners, ensuring they are supported and maximizing PRIMA’s features.
• Performance Growth: Monitor affiliate and restaurant activity, identifying opportunities to increase utilization and value creation across the portfolio.
• Retention & Engagement: Develop and execute account plans to strengthen long-term relationships, improve loyalty, and minimize churn.
• Problem Solving: Act as a trusted partner, resolving issues promptly to maintain high levels of satisfaction.
• Data & Insights: Analyze partner performance data and prepare reports that highlight growth opportunities and successes.
• Cross-Functional Collaboration: Work closely with sales to ensure a seamless transition from onboarding to account management, and with product teams to provide feedback that enhances the platform experience.

Qualifications and Requirements

• Experience: 3–5 years in account management, customer success, or partner management roles within hospitality or hospitality technology (required).
• Skills: Exceptional relationship management, communication, and organizational skills; ability to manage multiple high-value accounts effectively.
• Attributes: Client-focused, proactive, and commercially minded; able to balance strategic account growth with day-to-day operational support.

Compensation

• Structure: Performance-based compensation tied to portfolio success, utilization metrics, and retention outcomes.
• Details: Competitive arrangement designed to reward long-term growth and account health (specific terms to be outlined during the interview process).

Equal opportunity

We’re an equal-opportunity employer and welcome candidates from all backgrounds.