Own renewals, expansions, upsells, pricing negotiations, and revenue outcomes across customer accounts. Build a repeatable expansion playbook, partner with Customer Success Managers on account strategy, engage CFOs and finance teams, track account health signals, and develop enough product fluency to discuss implementations and technical questions credibly. Identify at-risk accounts and coordinate retention strategies with leadership.
🔍 What we're looking for
This is Aleph's first Account Manager hire. You'll own the revenue side of our customer relationships -renewals, expansions, upsells- working directly with finance teams who hold vendors to a high standard and can tell the difference between a good pitch and genuine expertise.
You're not walking into a blank slate. We have better-than-benchmark churn and NDR, a CS team that runs deep implementations, and customers who are genuinely happy with the product. What we're missing is someone to formalize the expansion motion, build it into a repeatable playbook, and own it going forward.
That means showing up credibly on two fronts: you can hold a commercial conversation with a CFO, and you can sit in a product implementation review and actually follow along.
This is a remote role open to candidates based anywhere in the US or Canada.
🧑💼 What you'll be doing
- Own the end-to-end renewal process for a portfolio of accounts
- Formalize our expansion playbook and scale it -- identify where growth potential lives, design the motion, execute it yourself
- Partner with CSMs on account strategy; you bring the commercial angle, they bring the implementation depth
- Engage directly with finance teams and economic buyers -- understand their workflows, speak their language, and connect Aleph's value to outcomes they actually care about
- Run pricing conversations and negotiate renewals and expansions with confidence
- Develop enough product fluency to discuss implementation details credibly and handle technical questions without flinching
- Track account health signals: usage trends, AI adoption, seat utilization, QBR context
- Flag at-risk accounts early and work with CSMs and leadership on save strategies
📋 What you bring
- You’re in a commercial role today, likely as a CSM, Account Manager, or Account Executive
- You’ve carried a quota and owned real revenue outcomes, whether through renewals, expansions, new business, or a combination of them
- You have either direct FP&A experience -ideally on a finance team at a software company- OR a high-rigor background in consulting, investment banking, or private equity
- You’re high slope and high ownership, with a track record of growing quickly in demanding environments
- You can go deep with CFOs and FP&A teams and speak their language from genuine understanding
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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