Manage and coordinate retail activities for a vendor beauty line across stores, acting as liaison between Belk and vendor. Drive sales, promotions, and events; recruit, train, coach, and develop beauty advisors; perform regular in-store visits; monitor KPIs and shrinkage; maintain merchandising and visual standards; and communicate business updates to field and corporate leadership.
The Account Coordinator manages and coordinates all retail activities relating to their vendor line in all stores carrying the vendor's merchandise. This role serves as the liaison for Belk and the vendor and will uphold the standards set forth by Belk stores.
Essential Functions:
Sales & Financial Productivity
- Meet and/or exceed line specific annual sales plan, seasonal gift and event goals
- Meet and/or exceed gift goals (gift with purchase, gift with visit) and manage promotional calendar
- Plan, execute, meet and/or exceed localized events, and National Makeup Artistry events
- Analyze and monitor associate sales per hour goals, units per transaction goals and credit application goals via the Belk scorecard
- Ensure shrinkage is minimized and does not exceed plan (inclusive of damages, RTVs, etc.)
Counter Manager & Associate Development
- Monitor and review associate scorecard results. Create plan to coach and develop associate to meet and exceed key KPIs
- Recruit, hire, develop, train and coach top beauty advisor talent to ensure hours utilization
- Ensure the utilization of Concierge and clientele development by each Beauty Advisor
- Recognize top performers and coach sales associates who are performing below expectations
- Evaluate, recommend, and deliver sales associate training, as necessary
- Identify sales opportunities and communicate business updates to Belk field/corporate leadership and vendor. (Field – RVP, SM, STM. Vendor – Field Director. Corporate – VP and Buyer.)
- Visit stores regularly (minimum - in store 5 days a week) 6 hours per visit with clear brand focus
- Interact with Sales Associates, ASMs, STMs and Store Manager during store visits.
- Create and maintain relationships that influence entire store to drive sales.
Communications
- Maintain consistent verbal and written communication with Belk field/corporate leadership and line specific field executives.
- Present and participate on weekly leadership call with Belk VP/buyer and vendor leadership.
- Attend and present (as required) internal and vendor specific business meetings.
Merchandise Presentation & Promotions
- Follow established visual merchandising concepts as published by Belk Corporate Visual
- Ensure timely floor setup for promotional events and seasonal business activities
- Coordinate execution of approved in-store promotional events and contests
- Inspect counter standards to include cleanliness, counter set up compared to current vendor schematics and stockrooms (damages, RTVs, organization and cleanliness)
Education:
- Four-year degree or equivalent experience in retail environment
Work Experience:
- Expertise in a business/functional area
- 1 - 3 years supervisory experience
- Beauty retail experience and artistry skills
Knowledge, Skills & Abilities:
- Proficient in Excel, Microsoft Word, Social platforms – Instagram, Facebook etc.
- Good understanding of retail store operations.
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Belk Charlotte, North Carolina, USA Office
2801 West Tyvola Road, Charlotte, NC, United States, 28217
Belk Charlotte, North Carolina, USA Office
4400 Sharon Rd, Charlotte, NC, United States, 28211
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