Jobs at Zoom

Own Sales FP&A for bookings, ARR, and retention across Zoom’s SaaS portfolio. Lead planning and forecasting cycles, build KPI dashboards, analyze sales performance and funnel health, guide GTM investment decisions, and present insights to sales leaders, executives, and board-level audiences. Partner cross-functionally with Sales, Product, Marketing, Customer Success, and Finance to improve forecasting accuracy and scale FP&A processes, tools, and systems.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Own and optimize Zoom’s end-to-end content operations, including content workflows, traffic management, CMS governance, taxonomy, publishing, and cross-functional program coordination. Implement scalable processes, templates, and quality controls while supporting SEO and AEO initiatives. Use AI tools and automation to improve efficiency and content performance, align stakeholders, and ensure timely delivery across complex marketing programs.

Lead the vision and roadmap for AI-agent orchestration across revenue workflows. Partner with Engineering, AI/ML, Design, customers, and go-to-market teams to build reliable, intuitive, human-controllable products. Own the product lifecycle from customer insight and prototyping through launch, adoption, packaging, and commercialization. Shape how agents, context, data, tools, and workflows combine to deliver differentiated enterprise revenue solutions.

Support and improve Zoom's connected planning platform by triaging user issues, provisioning access, coordinating enhancements, conducting root-cause analysis, participating in UAT and data validation, creating documentation, and partnering with Finance, GTM, and People teams to drive model/report cleanup and operational improvements.

Manage end-to-end global VAT and indirect tax compliance across multiple jurisdictions, support month-end/quarter-end indirect tax accounting, assist with e-invoicing and digital tax reporting, collaborate on tax technology automation and AI-driven improvements, respond to audits, and provide tax advisory to internal and customer-facing teams.

Generate outbound pipeline through high-volume prospecting via email, phone, and LinkedIn. Research accounts, develop tailored messaging, test outreach strategies, analyze performance metrics, manage leads, and coordinate qualified handoffs with Commercial Account Executives. Maintain accurate CRM and sales engagement records while continuously improving conversion rates and owning results in a dynamic environment.

Manage creative workflows from intake through delivery, including scoping, resourcing, scheduling, and prioritization. Partner with creative teams, marketing stakeholders, agencies, and leadership to improve processes, remove roadblocks, and align deliverables. Develop AI-powered tools, automations, and workflow systems using Figma, Jira, Adobe Creative Cloud, and collaboration platforms. Evaluate emerging technologies and integrate them into creative operations to improve efficiency and visibility.

Lead integrated digital marketing campaigns to drive product discovery, trial activations, and self-serve purchases. Build full-funnel demand generation programs using marketing automation, ABM, personalization, and CRO. Partner cross-functionally, create conversion-focused content, and implement measurement frameworks for ongoing testing and optimization to improve traffic, engagement, and revenue.

Lead operational strategy for partner marketing programs, building scalable processes, AI-driven automation, and reporting to drive partner-sourced revenue. Manage MDF/payment workflows, budget operations, partner data models, dashboards, and cross-functional execution with Marketing, IT, Finance, Legal, and leadership.

Drive enterprise sales for employee engagement solutions, manage a full sales cycle, engage with HR leaders, and achieve revenue targets.

Serve as a trusted technical advisor for Federal clients, design and demo Zoom-based collaboration and telephony solutions, implement proofs of concept, respond to RFIs/RFPs, and translate customer needs into product recommendations and feature requests. Support Account Executives throughout the sales cycle and maintain advanced proficiency across video, voice, networking, security, APIs/SDKs, and AI.

Act as a product expert and technical advisor through the sales cycle, translating customer needs into solution designs, leading tailored demos and pilots, designing data and integration approaches, and collaborating with Sales, Product, and Customer Success to ensure alignment and drive adoption.

Lead integrations and data-sync product strategy to ensure reliable, fresh GTM data. Ship integrations, APIs, and AI-agent workflows; own reliability metrics, customer relationships, migrations, and cross-functional execution with engineering and design.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.