Jobs at Zoom

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.

Lead Zoom’s global BPO partnership expansion by identifying, pursuing, negotiating, and closing strategic relationships with major business process outsourcers. Position Zoom’s CX portfolio, build executive-level business cases, manage complex commercial negotiations, coordinate cross-functional onboarding, track pipeline progression, and refine BPO-specific partner programs, pricing, licensing, certifications, and enablement.

Leads high-volume SaaS customer implementations from kickoff through launch, including architecture discovery, CRM and data warehouse configuration, integrations, workflow setup, enablement, and milestone tracking. Manages delivery risks, coordinates with Customer Success and engineering teams, conducts training, and ensures effective handoffs. The role also identifies implementation patterns and improves shared playbooks, documentation, and delivery processes.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Manage and coach a team of Account Executives selling technology solutions to education accounts. Responsibilities include new customer acquisition, account expansion, pipeline coaching, forecasting, business planning, executive engagement, CRM management, and process improvement. The role requires developing high-performing sales talent, navigating complex public-sector sales cycles, partnering with product and channel teams, and driving quota attainment across a broad multi-state territory.

Own accounting for capitalized software and cloud computing arrangements, including capitalization tracking, reconciliations, journal entries, and ASC 350-40 compliance. Prepare variance analyses, reporting packages, and balance sheet reconciliations while supporting close cycles, audits, SOX controls, and financial reporting. Partner with Engineering, FP&A, IT, and Finance to improve accounting processes, data quality, ERP functionality, and AI-driven automation.

Leads Zoom’s global People Experience Operations infrastructure, including a ServiceNow HRSD rebuild, Workday integrations, tiered service architecture, AI automation, process harmonization, governance, reporting, and executive dashboards. Owns metrics such as SLA attainment, deflection, first-contact resolution, CSAT, and ROI. Partners with Payroll, Legal, IT, Engineering, and People CoEs while coaching global operations teams and serving as deputy to the Global Head of PX Operations.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Develops software solutions at Zoom, collaborating in a fast-paced, customer-focused environment to support communication and collaboration products. The provided description does not include specific responsibilities, qualifications, technologies, salary figures, or travel requirements.

Drives new business, upsell, and expansion revenue for Zoom Workplace across an East or Central U.S. territory. Manages complex sales cycles, executive relationships, demonstrations, proposals, QBRs, forecasting, and channel-partner collaboration. The role requires consultative SaaS selling to organizations with 1,000 or more employees and the ability to align communication solutions with senior business priorities.

Lead technical sales engagements for enterprise customers across Zoom’s UCaaS platform. Responsibilities include technical discovery, solution design, custom demonstrations, proofs of concept, executive presentations, RFP/RFQ support, competitive analysis, and translating customer needs into product recommendations. The role partners with enterprise account executives, product managers, and engineering teams while advocating for customers and showcasing cloud, collaboration, communications, and AI solutions.