Teams at Ziply Fiber

Leads wholesale account and order management teams supporting strategic telecommunications customers. Oversees ASR and LSR order processing, provisioning, tariffs, billing, escalations, customer retention, renewals, and growth. Manages vendor call-center relationships, workforce planning, KPIs, quality, and service levels. Partners with Sales, Operations, Product, Finance, and executive leadership to improve customer experience, compliance, workflows, and operational efficiency.

Designs, engineers, deploys, commissions, and supports ROADM-based DWDM and OTN optical transport networks supporting 100G/400G services and IP/MPLS core connectivity. Responsibilities include optical link engineering, capacity planning, equipment specifications, vendor evaluation, automation, fault isolation, service provisioning, network turn-up, documentation, and technical mentorship. The role coordinates with architecture, operations, vendors, and fiber providers; participates in on-call support and travels to project sites as required.

Lead infrastructure architecture for compute, virtualization, containers, databases, storage, and hybrid cloud. Drive VMware-to-OpenStack migration, design Kubernetes platforms, define IaC standards, ensure carrier-grade redundancy and DR, and work hands-on with engineering teams to deliver scalable, automated telecom-grade infrastructure.