Jobs at Ziply Fiber

Leads wholesale account and order management teams supporting strategic telecommunications customers. Oversees ASR and LSR order processing, provisioning, tariffs, billing, escalations, customer retention, renewals, and growth. Manages vendor call-center relationships, workforce planning, KPIs, quality, and service levels. Partners with Sales, Operations, Product, Finance, and executive leadership to improve customer experience, compliance, workflows, and operational efficiency.

Designs, engineers, deploys, commissions, and supports ROADM-based DWDM and OTN optical transport networks supporting 100G/400G services and IP/MPLS core connectivity. Responsibilities include optical link engineering, capacity planning, equipment specifications, vendor evaluation, automation, fault isolation, service provisioning, network turn-up, documentation, and technical mentorship. The role coordinates with architecture, operations, vendors, and fiber providers; participates in on-call support and travels to project sites as required.

Lead infrastructure architecture for compute, virtualization, containers, databases, storage, and hybrid cloud. Drive VMware-to-OpenStack migration, design Kubernetes platforms, define IaC standards, ensure carrier-grade redundancy and DR, and work hands-on with engineering teams to deliver scalable, automated telecom-grade infrastructure.

Lead enterprise AI strategy and hands-on delivery to scale production-grade AI across customer care, field services, dispatch, IVR, digital channels, and network operations. Build teams, platforms, governance, and measurable use cases that reduce churn, complaints, and avoidable dispatches while improving operational efficiency and customer experience.

Design, develop, and implement network automation solutions for GPON/XGS-PON and IP multi-vendor environments. Lead scripting (Python, Go), CI/CD pipelines, integrations, documentation, mentoring, and automation of provisioning, monitoring, and reporting to boost operational efficiency.

Lead end-to-end billing and payment platforms across multi-system environments, ensuring platform stability, billing accuracy, payment processing reliability, compliance (PCI), incident response, vendor management, and an AI-first modernization roadmap to reduce manual work, prevent revenue leakage, and improve customer experience.