Teams at Zip

Lead and scale the NAMER Strategic enterprise sales segment for Global 2000 accounts. Own revenue performance, hire and develop multi-layered sales leadership, expand into new verticals, serve as executive sponsor on major accounts, drive forecast discipline and pipeline hygiene, and align cross-segment GTM strategy with internal partners.

Build and scale enterprise B2B support operations by designing SOPs, managing Zendesk and other support technologies, implementing automation, creating KPI dashboards, establishing SLAs, and leveraging AI/ML to improve efficiency and customer service. Partner cross-functionally with leadership, Engineering, and customer-facing teams to standardize workflows, optimize response times, and support key accounts.

Owns quarterly sales programs from account selection through execution, field activation, measurement, and revenue attribution. Coordinates sales, marketing, BDR, enablement, solutions engineering, business value, and partner teams around shared operating cadences. Builds the sales programs operating model, identifies pipeline and revenue gaps, develops executive buyer outcome maps, tracks progression metrics, and drives adoption across field sales teams.