Teams at WEX Inc.

Own the strategy, roadmap, discovery, and delivery of embedded payments products and platform capabilities. Partner with engineering on payment APIs, infrastructure, architecture, and Scrum team delivery. Use customer insights and product data to prioritize roadmaps, measure outcomes, modernize payment capabilities, and support partner integrations. Collaborate across product, engineering, analytics, UX, and business teams while considering compliance, risk, fraud, and confidential information.

Own post-sale client relationships for small-business accounts, serving as a strategic advisor and driving adoption, retention, renewals, upsells, cross-sells, and ARR growth. Lead business reviews, product enablement, issue resolution, customer advocacy, and success reporting while coordinating cross-functionally with Sales, Product, Engineering, and Support. The role requires expertise in benefits administration products and regulations, strong relationship-building skills, and proficiency with CRM platforms.

Own WEX’s enterprise context layer for AI agents, including semantic data models, retrieval and grounding standards, workflow context packs, evaluation benchmarks, and governance controls. Partner with engineering, data, security, compliance, and business teams to prioritize initiatives, improve agent accuracy and authorization, consolidate knowledge systems, and measure business value. The role requires hands-on technical fluency with SQL, APIs, retrieval traces, data modeling, AI evaluation, and enterprise security.