What's It Like to Work at Waystar?

Waystar supports employee job satisfaction by combining meaningful healthcare impact with opportunities for growth, ownership, and connection. Employees contribute to technology that helps providers focus more on patient care, work alongside collaborative teams solving complex challenges, and have access to the flexibility, support, and development resources needed to build long-term careers.

• Mission-driven work with measurable impact: Waystar's mission is to simplify healthcare payments so providers can focus on delivering exceptional patient care. Employees contribute to a platform used by more than 1 million providers and healthcare organizations across the United States. The company processes more than 6 billion healthcare payment transactions annually and serves an estimated 50%–60% of the U.S. patient population through its network. As a result, employees have opportunities to work on products that directly affect how healthcare organizations get paid, operate efficiently, and serve patients.
• Employees work on technology at significant scale: Waystar operates one of the largest healthcare payments and revenue cycle management platforms in the country. Employees contribute to solutions spanning eligibility verification, prior authorization, claims management, denial prevention, payment processing, patient payments, and revenue cycle analytics. This scale gives employees opportunities to solve complex healthcare challenges while seeing the real-world impact of their work across the healthcare ecosystem.
• Values encourage accountability, collaboration, and continuous improvement: Waystar's culture is guided by values including Honesty; Kindness; Passion; Curiosity; Fanatical Focus; Best Work, Always; Making It Happen; and Joyful, Optimistic & Fun. These values encourage employees to take ownership, challenge themselves to improve, collaborate across teams, and maintain a positive, customer-focused mindset. The company describes its values as a compass that guides how employees make decisions, interact with one another, and serve clients.
• Employees have opportunities to learn and expand their careers: Waystar supports professional development through mentorship programs, educational assistance, career development resources, internship and apprenticeship opportunities, and hands-on learning experiences. As the company continues to grow, employees have opportunities to develop expertise across healthcare technology, product management, engineering, client success, operations, data analytics, artificial intelligence, and revenue cycle management.
• Innovation is part of the employee experience: Waystar continues to invest heavily in automation, artificial intelligence, workflow optimization, and platform innovation. The company reported delivering hundreds of new capabilities on average each quarter and has identified product innovation as a core strategic priority. Employees have opportunities to help build solutions that simplify administrative processes for healthcare organizations while improving financial outcomes for providers.
• A culture that emphasizes belonging and inclusion: Waystar states that it is committed to creating an environment where employees can bring their authentic selves to work. The company supports employee-led affinity groups including Women of Waystar, LGBTQIA of Waystar, BIPOC of Waystar, Families of Waystar, and Military of Waystar. These communities provide opportunities for networking, support, professional development, and employee connection across the organization.
• Benefits and flexibility support employees throughout their careers: Waystar offers healthcare coverage, retirement benefits, wellness programs, flexible work arrangements, and hybrid work opportunities. The company also provides resources designed to support employees' physical, financial, and emotional wellbeing while helping them balance professional responsibilities with personal priorities.
• Recognition reflects a strong employee experience: Waystar has earned recognition from Great Place to Work, U.S. News & World Report, Becker's Healthcare, Louisville Business First, Louisville Courier Journal, and Utah Business. These recognitions reflect the company's ongoing investment in workplace culture, development, and employee wellbeing.
• Leadership emphasizes employee impact: When Waystar was recognized as a Best Company to Work For by U.S. News & World Report, CEO Matt Hawkins credited employees for the achievement, stating that the company's success is driven by team members whose passion and purpose power the mission-critical software used by more than one million healthcare providers nationwide.
• External signals:
  • Employee recommendation rate: 83% of employees would recommend Waystar to a friend. (Glassdoor)
  • Overall company rating: 4.2 out of 5 overall employee rating. (Glassdoor)
  • Positive business outlook: 80% of employees have a positive outlook for the company. (Glassdoor)
  • Great Place to Work score: 90% of employees say Waystar is a great place to work, compared with 57% at a typical U.S. company. (Great Place to Work)
  • Employee pride: 92% of employees say they are proud to tell others they work at Waystar. (Great Place to Work)
  • Employee care: 93% of employees say people care about each other at Waystar. (Great Place to Work)
  • Welcoming environment: 94% of employees say new employees are made to feel welcome. (Great Place to Work)

Bottom line: Waystar supports employee job satisfaction by combining meaningful healthcare impact, large-scale technology challenges, strong values, growth opportunities, inclusive employee programs, workplace flexibility, and a culture that emphasizes both performance and support. Employees have opportunities to build products used throughout the U.S. healthcare system while developing their careers in a growing healthcare technology company.