Velera Benefits Overview

Leads strategic relationships with major card-processing partners, including Fiserv, FIS, Visa, and Mastercard. Manages a team, oversees escalations and critical incidents, monitors SLAs and KPIs, negotiates service improvements, resolves billing and reimbursement issues, and drives process enhancements. Serves as the senior internal and external relationship representative while ensuring partner accountability, operational excellence, and strong support for client financial institutions.

Manages fraud prevention and identity verification solutions for credit unions and community banks. Develops operational frameworks and controls, provides client consulting, integrates fraud prevention technologies, supports regulatory compliance, and leads a high-performing team. The role oversees client satisfaction, collaborates with internal and external partners, monitors risks, and drives continuous improvement across fraud detection, prevention, investigation, and financial-services risk management.

Maintains, supports, and optimizes network infrastructure for client-facing financial technology solutions. Responsibilities include resolving incidents and service requests, upgrading network devices, remediating vulnerabilities, monitoring infrastructure and telecom circuits, supporting compliance and security policies, participating in capacity planning and incident response, and providing technical consulting. The role includes an on-call rotation and collaboration with internal teams, external customers, carriers, and vendors.