Jobs at Utica National Insurance Group

Handles serious and complex workers’ compensation claims, primarily in New York jurisdictions. Responsibilities include investigation, communication with insureds and attorneys, legal and coverage review, independent claims handling, settlement within authority, and occasional supervisory coverage. Requires claims-adjusting experience, lost-time claims knowledge, an adjuster license, and familiarity with New York jurisdictions.

Lead strategy and execution for casualty insurance product lines across multiple states. Develop product roadmaps, launch products, expand markets, optimize pricing and segmentation, and modernize offerings through digitization and predictive analytics. Ensure regulatory compliance, audit readiness, and governance while leading product managers, analysts, stakeholders, and vendors. Manage rate and pricing changes, represent the company in regulatory and industry discussions, and mentor emerging talent.

Investigate, evaluate, negotiate and resolve commercial general liability claims (primarily New York), draft coverage position letters, manage defenses for complex claims, handle some litigated files, attend mediations/trials, interpret laws and court decisions, and mentor junior team members.

Lead and develop a regional team of commercial lines sales representatives to drive profitable growth. Oversee territory and agency management, execute distribution strategy, manage performance and KPIs, support key agency relationships, collaborate with underwriting/claims/products, provide market intelligence, and ensure accountability for growth, retention, and profitability targets.

Senior leadership role overseeing all commercial underwriting functions, quality assurance, education, and field underwriting execution. Manages strategic underwriting referrals, guidelines, expense monitoring, projects, and supports new product initiatives. Reviews financial and loss data to adjust rates and serves as the communication link between Enterprise and regional underwriting teams.

Serves as a virtual sales consultant and territory manager for independent insurance agencies. Builds territory sales plans, conducts discovery-based virtual sales calls, identifies growth opportunities, manages agency commitments, evaluates competitors, recommends insurance solutions, and uses CRM, quoting, analytics, and Power BI tools to monitor performance and drive profitable sales, retention, and market share.

Leads the inside sales organization by driving premium growth, profitability, retention, and agency engagement. Develops sales strategies, targets, forecasts, and accountability processes; coaches and develops the sales team; oversees agency segmentation and territory strategy; uses CRM, TalkDesk, and analytics to improve performance; partners with underwriting, regional sales, and marketing; and advances virtual sales processes through operational improvements and market intelligence.

Conduct quality assurance reviews of Commercial General Liability and Errors and Omissions claims files. Analyze claim-handling trends, prepare leadership reports with improvement recommendations, lead calibration sessions, communicate findings, coach associates, and support training for claims leadership and frontline staff. Ensure adherence to claims procedures, coverage requirements, legal and regulatory standards, and settlement practices while collaborating with regional and line-of-business leaders.

Participate in a structured summer insurance internship with mentorship, department exposure, project leadership, and senior leadership presentations. Interns may support underwriting, claims, product and analytics, information technology, or marketing and communications. The program provides career development, networking through a Leader Chat Series, and assistance with professional branding. The role is hybrid and based in New Hartford, New York, or Charlotte-Ballantyne, North Carolina.

Supports compensation program design, job evaluations, salary benchmarking, salary structures, incentive plans, and annual merit cycles. Partners with HR, Talent Acquisition, Benefits, Finance, and business leaders to provide data-driven compensation guidance. Maintains HRIS and reporting solutions, ensures data integrity, analyzes workforce and compensation data, manages budgets, and coordinates small to mid-scale HR projects including audits, retirement contributions, and incentive payouts.

Investigate, evaluate, negotiate, and resolve commercial general liability claims (primarily in New York with a concentration in NY Labor Law). Interpret coverage, draft coverage letters, manage and authorize defense counsel, attend mediations/trials, consult on complex litigated matters, and mentor junior team members while providing excellent customer service.

Design, develop, test, implement, and maintain moderately complex to complex software applications. Create high-quality code, run tests and troubleshoot, document technical and installation procedures, collaborate with architects and analysts, support application maintenance, and propose continuous improvement solutions.

Design and implement AI/ML platforms, establish secure connectivity, build CI/CD pipelines, integrate conversational AI, and ensure security compliance in insurance processes.