Jobs at USAA

Lead paid media analytics for Life Company, using SQL/Python and advanced statistics to measure and optimize paid social/search and AI-powered search. Build audience segmentation, run incrementality/experimentation, create visualizations and recommendations, and partner with marketing to drive acquisition and engagement.

Supports strategy, roadmap development, delivery, and optimization of AI virtual assistant capabilities. Translates member and business needs into product requirements, partners with cross-functional teams, analyzes performance metrics, develops business cases, and prioritizes enhancements. Requires digital or technology product management experience, Agile collaboration, stakeholder communication, and familiarity with conversational AI, chatbots, digital banking, and customer self-service experiences.

Performs actuarial pricing, valuation, risk management, and profitability analyses for life insurance and annuity products. Runs actuarial models, compiles data, generates reports, monitors experience trends, identifies sources of gain and loss, tests assumptions, and supports product pricing and model improvements. Ensures risks are identified and managed according to company policies.

Leads strategy, roadmap, discovery, delivery, and optimization of USAA’s live chat and related digital communication experiences. Translates member and business needs into product requirements, partners with cross-functional teams, analyzes KPIs and operational data, develops business cases, influences senior stakeholders, and manages risk and compliance. Requires digital or technology product management experience, Agile and Lean practices, user-centered design knowledge, and familiarity with contact center platforms and analytics tools.

Leads Property & Casualty inbound channel marketing across websites, mobile apps, onboarding, and other digital touchpoints. Owns personalization, Next Best Experience/Action, decisioning, experimentation, performance reporting, and optimization strategies. Partners with analytics, product, MarTech, IT, and business teams to improve engagement, acquisition, retention, adoption, and member value. Develops channel roadmaps, audience strategies, testing programs, KPIs, business cases, and executive recommendations.

Supports actuarial analyses for pricing, modeling, reserving, product projections, repricing, valuation, and risk assessment. The intern runs actuarial models, prepares data and reports, applies foundational actuarial techniques, and follows risk and compliance procedures under supervision. The role is designed for students pursuing degrees in actuarial science, mathematics, statistics, computer science, economics, or finance.

Leads business change governance and oversight, including stakeholder engagement, impact and readiness assessments, change strategy, sustainment planning, risk monitoring, pipeline management, and executive coaching. Partners cross-functionally to manage organizational transitions, address resistance, ensure compliance with risk policies, and support successful implementation. The role also develops guidance and communications, mentors change partners, and monitors change effectiveness within a highly matrixed banking environment.

Provides legal counsel to mortgage and home equity lending leaders on federal and state laws, regulatory compliance, product development, operational changes, governance, and examinations. Leads complex legal matters, monitors regulatory developments, manages outside counsel, advises business and risk stakeholders, and supports senior attorneys and junior team members.

Manages digital and technical workflow products from research and opportunity identification through market validation and delivery. Creates roadmaps, business cases, requirements, and execution strategies; collaborates with business, UX, technology, operations, and marketing stakeholders. Uses data-driven analysis to monitor KPIs, identify improvements, and communicate complex concepts. Supports workflow modernization, risk management, Agile delivery, and continuous improvement across enterprise platforms.

Leads organizational change initiatives across the bank by developing change strategies, readiness and impact assessments, sustainment plans, and communications. Partners with cross-functional teams and executives to manage resistance, build change capability, identify risks, and ensure successful implementation. Coaches leaders, mentors junior change professionals, and helps mature enterprise change management practices within a regulated financial services environment.

Analyzes complex business, financial, and operational processes, with emphasis on accounting reconciliations, reporting controls, risk management, and process improvement. The role identifies root causes, investigates variances, supports SOX and financial controls, develops reports, documents procedures, and recommends automation and standardization. It collaborates with accounting, finance, risk, compliance, audit, operations, procurement, and vendors while supporting business requirements, regulatory reporting, and cross-functional initiatives.

Provides strategic compensation guidance to HR business partners and leaders, including market analysis, benchmarking, survey participation, job architecture governance, compensation cycle administration, and program development. Advises on compensation policies, legal compliance, and total rewards strategy; leads enterprise-wide initiatives, supports systems and process improvements, trains stakeholders, and manages compensation risks.

Leads enterprise-wide member, consumer, marketplace, and competitor research across quantitative, qualitative, and voice-of-member channels. Directs research strategy, governance, methodologies, insights reporting, budgets, vendors, and executive presentations. Builds and manages a high-performing research team, translates business objectives into actionable recommendations, oversees research infrastructure initiatives, and ensures compliance with risk policies. Partners cross-functionally to influence strategic decisions and improve member-centric business outcomes.

Provides senior legal counsel on property and casualty insurance contracts, claims, and coverage. Advises leadership on regulatory, compliance, litigation, and operational risks; monitors legal and regulatory changes; develops practical solutions; manages outside counsel; leads cross-functional initiatives; and mentors junior attorneys. The role requires a licensed attorney with substantial insurance coverage experience, including Homeowners and Personal Auto policies.

Performs advanced financial accounting across USAA entities, applying GAAP, STAT, and regulatory accounting principles to complex transactions. Advises business leaders, prepares financial reporting and analysis, resolves accounting issues, leads special projects, maintains accounting processes and tools, reviews internal controls, and coaches team members. The role also supports financial system implementations, SOX controls, risk management, and stakeholder communication.

Leads discovery, strategy, roadmapping, delivery, and performance optimization for digital and technology products. Translates customer and business needs into requirements, features, and initiatives; coordinates cross-functional teams; develops business cases; uses research, analytics, and human-centered design to improve products and experiences. Requires stakeholder influence, Agile and Lean product development expertise, and management of complex product rollouts, with preferred experience using MSR Desktop and related collaboration tools.

Provides armed physical security for a corporate campus by controlling access, monitoring alarms and cameras, conducting patrols, responding to emergencies and incidents, supporting executive protection and law enforcement, preparing reports, and enforcing safety and security procedures. Works overnight in an on-site environment and must maintain armed security licensing, firearm proficiency, first aid training, and compliance with protective security standards.

Develops business strategy analytics, dashboards, reporting, and insights for USAA’s Investment Services Company. The role identifies strategic business questions, builds analytical frameworks, evaluates performance and risks, interprets market and member data, and translates findings into recommendations for senior leaders. It also supports dashboard connectivity, continuous improvement, stakeholder collaboration, project management, and compliance with risk policies.

Leads complex financial forecasting, planning, modeling, reporting, profitability analysis, and cost-benefit analysis for USAA’s technology organization. Provides actionable insights and recommendations to senior leaders, supports resource allocation and strategic decisions, mentors team members, improves financial processes, and ensures compliance with risk, regulatory, and internal-control requirements.

Leads complex financial forecasting, planning, modeling, and analysis for USAA’s technology organization. Provides strategic financial recommendations, advises senior management, develops integrated enterprise planning processes, guides technology-related financial initiatives, and ensures compliance with risk and control requirements. Mentors analysts, reviews work, manages workflow, and leads cross-functional problem resolution involving technology domains such as AI, cloud, data centers, and cybersecurity.