Jobs at USAA

Leads digital-first product marketing for consumer lending, developing and optimizing multichannel campaigns, managing paid-channel spend, analyzing performance, and driving member acquisition and growth. Collaborates with Product, Digital, Risk, Analytics, agencies, and other stakeholders to execute compliant marketing strategies, improve conversion, allocate budgets effectively, and deliver sustainable growth.

Leads AI risk management and governance across IT, cybersecurity, data, and technology functions. Conducts risk assessments, evaluates control effectiveness, oversees remediation, analyzes risk data, supports audits and regulatory exams, and advises senior leaders. Develops AI governance and control frameworks aligned with NIST, COBIT, ISO 27001, and other industry standards. Manages complex cross-functional initiatives and monitors risks related to cybersecurity, data governance, system availability, cloud technologies, machine learning, and generative AI.

Performs IT/IS business application and technology audits, including control testing, risk assessment, walkthroughs, data analysis, deficiency identification, audit documentation, and communication of findings. The role supports annual audit plans across financial services operations and requires knowledge of IT general controls, technology infrastructure, network security, cloud computing, and financial services regulations. Up to 20% travel and four days per week in the office are required.

Leads risk-based IT and information security audit engagements as Auditor-in-Charge. Manages planning, scoping, testing, reporting, follow-up, continuous monitoring, and advisory activities. Evaluates IT general controls, application controls, infrastructure, networks, automated controls, and technology risks. Identifies control weaknesses, communicates findings to senior stakeholders, recommends corrective actions, reviews team work, and coaches auditors. Partners with operational, financial, compliance, and risk teams in a highly regulated financial services environment.

Leads and executes IT-integrated audit engagements focused on business application controls, IT risks, and regulatory compliance. Performs risk assessments, control testing, audit documentation, continuous monitoring, and issue reporting. Evaluates control weaknesses, develops corrective recommendations, communicates challenging findings to business leaders, manages audit activities, and coaches less experienced auditors. The role requires knowledge of financial services regulations, IT general controls, technology infrastructure, network security, and internal or external IT auditing.

Leads strategic planning, transformation portfolio oversight, automation and AI pilots, cross-functional initiatives, and executive-level strategy execution. Establishes roadmaps, governance frameworks, operational routines, and key results while evaluating effectiveness, managing risks, and driving continuous improvement. Partners with senior leaders and stakeholders to coordinate change management, project plans, communication, and adoption across the organization.

Leads AI risk management and governance across technology and business functions. Oversees risk assessments, control design, remediation, regulatory readiness, audits, data governance, and emerging AI risk monitoring. Advises senior leaders, manages a team of technology risk professionals, develops governance policies, analyzes risk trends, and presents findings to executives, regulators, and board-level committees.

Provides quantitative and qualitative analysis to inform business-unit strategy, evaluate market and industry trends, develop analytical frameworks, assess P&L performance and risks, and translate complex data into actionable recommendations for senior leaders. Collaborates with stakeholders on strategic hypotheses, business questions, outcome measures, prioritization, and decision-making. May guide team members and support risk and compliance activities.

Leads first-line technology risk and controls oversight across IT, information security, and data functions. Conducts risk assessments, evaluates control design and effectiveness, analyzes trends, supports audits and regulatory exams, manages remediation, and advises senior leaders. The role requires deep technical expertise across infrastructure, cloud, cybersecurity, information governance, and regulatory frameworks, plus leadership of complex cross-functional projects and control improvement initiatives.

Performs advanced quantitative analysis, model validation, risk assessment, and data visualization to identify exposures, evaluate controls, and recommend mitigation strategies. Presents findings to cross-functional teams, executives, and boards; prepares validation reports and communication materials; supports risk and compliance activities; and mentors colleagues through peer reviews.

Leads first-line technology risk and controls activities, including IT risk assessments, control design and testing, regulatory compliance, data analysis, remediation, audit support, and risk reporting. Advises senior leaders and cross-functional stakeholders on IT, cybersecurity, information governance, cloud, infrastructure, and AI-related risks. Identifies control weaknesses, monitors risk trends, develops mitigation plans, and ensures compliance with applicable policies, regulations, and industry frameworks.

Leads product management teams responsible for product strategy, sales performance, profitability, forecasting, market research, product launches, and Agile delivery. Develops product value propositions, sales support, competitive intelligence, and pricing communications. Oversees product P&L, regulatory risk, stakeholder partnerships, and team development while driving product enhancements and organizational change.

Owns and prioritizes Agile product backlogs for marketing technology teams. Translates business needs into user stories, acceptance criteria, and technical delivery requirements; represents business stakeholders throughout product development; supports testing, release, change adoption, risk management, and compliance. Partners with cross-functional teams to deliver marketing capabilities aligned with business objectives and customer needs.

Leads the technical roadmap, business rules, and operations for USAA’s enterprise Oracle EPM environment. Directs a team of developers and analysts, oversees requirements, technology solutions, data governance, risk controls, change management, and financial data integrity. Partners with Finance, Accounting, IT, and Enterprise Architecture, advises executives, manages complex EPM integrations and applications, and drives adoption of Oracle Cloud EPM, Snowflake, automation, and AI/ML capabilities.

Analyzes complex business, financial, and operational data to support planning, reconciliation, process optimization, automation, reporting, risk management, and control improvements. Partners across Finance, Accounting, Procurement, Operations, and vendors to document requirements, resolve issues, improve processes, and implement sustainable solutions. Provides operational support, develops reports, identifies root causes, and recommends actions that improve financial accuracy, data quality, compliance, and business outcomes.

Leads creative strategy for complex, integrated marketing initiatives across audiences, products, and channels. Develops creative briefs, messaging frameworks, and strategic recommendations grounded in audience insights, performance data, brand strategy, and member needs. Aligns senior stakeholders, internal creative teams, and agencies; evaluates creative direction; resolves competing input; coaches colleagues; advances briefing standards and responsible AI practices; and ensures compliance with risk-management policies.

Develops creative strategies, briefs, messaging, and storytelling for integrated marketing campaigns. Translates business priorities, audience insights, and brand strategy into actionable recommendations across acquisition, engagement, and retention channels. Partners with creative teams, agencies, and stakeholders from briefing through development, evaluates concepts, applies campaign performance and testing insights, and ensures consistent USAA brand expression and compliance.

Leads a team of data scientists delivering predictive modeling, machine learning, simulation, optimization, and automated analytics solutions. Partners with business and technology leaders to scope projects, drive insights, manage portfolios, oversee model governance, ensure regulatory compliance, and communicate results to executives. Responsibilities include recruiting, coaching, performance management, resource planning, innovation, and advancing enterprise data science capabilities.

Leads technology architecture for USAA’s Investment Services business. Defines enterprise architecture standards, technology decisions, platform roadmaps, systems, services, and dataflows across multiple domains. Partners with executives, business stakeholders, vendors, and architects on strategy, risk, compliance, technology evaluations, integrations, and investment prioritization. Provides technical mentorship and supports complex production issues. Requires deep experience architecting brokerage, financial planning, wealth management, broker-dealer, SaaS, and financial services solutions.

Provides high-level administrative and operational support to executive leaders by managing complex calendars, travel, expenses, meetings, communications, records, workplace logistics, and confidential information. Coordinates executive priorities, presentations, onboarding, team activities, budgets, and departmental operations while exercising sound judgment, maintaining compliance, and anticipating business needs.