What's It Like to Work at Union (getunion) in Charlotte?

Key Insight for Candidates

• Mission & Purpose: The work centers on helping bartenders move faster, lift check sizes, and improve guest experience in the busiest venues, giving teams a concrete operator‑first mission. Visible integrations and venue installs make the impact of that mission tangible in day‑to‑day work.
• Autonomy: A growth‑stage, ship‑fast culture with high ownership lets people shape process, architecture, and outcomes while staying close to operators. Teams that enjoy direct customer proximity and pragmatic problem‑solving tend to thrive.
• Market Position & Stability: Momentum from ecosystem integrations and expanding venue adoption signals a focused niche with real traction rather than a generic POS play. This creates meaningful scope for cross‑functional work across product, data, and partnerships.

• Workload & Burnout: Serving nightlife and high-volume venues with 24/7 support can mean off-hours coordination, on-call escalations, and tight response expectations for customer-facing, ops, or on-call roles. Peak service windows may drive intensity during nights and weekends.
• Product Weaknesses: Operator feedback has highlighted hardware/handheld reliability hiccups and variability in support responsiveness, which can create firefights for support, field, and engineering teams. Teams may spend cycles on diagnostics, replacements, and UX polish to stabilize device-adjacent flows.
• Change Fatigue: As installs scale and processes mature, internal tooling and cross-functional rituals are still evolving, which can feel unstructured and subject to shifting priorities. The fast iteration loop energizes builders but can also be tiring when priorities change quickly.