Teams at Trustmark

Leads sales enablement for the level-funded health insurance market by analyzing sales performance, delivering actionable insights, improving productivity, developing onboarding and training programs, coordinating sales and broker events, and supporting change management. Partners cross-functionally with Sales, Client Management, Product, Marketing, Underwriting, and Operations to strengthen sales effectiveness, customer retention, broker engagement, and market competitiveness.

Oversee claims processing operations, ensuring timely, accurate, and regulatory-compliant adjudication. Lead claims policies, procedures, staffing, workflow analysis, process improvements, escalated issue resolution, complex claim approvals, training, system implementations, and cross-functional projects. Serve as a claims subject matter expert while managing employees and supervisors, monitoring service levels, conducting root-cause analysis, and implementing corrective actions.

Drive new business sales by building consultative partnerships with brokers, agents, and distributors for voluntary benefits. Prospect, manage pipeline, deliver presentations, influence RFPs, and expand accounts. Coordinate with internal teams (implementation, underwriting, marketing), use Salesforce for reporting and forecasting, monitor competitive landscape, and contribute to sales planning and product development.