Teams at Tria Federal

Lead end-to-end delivery for a high-volume federal helpdesk (100k+ monthly contacts) combining operational oversight and technical program management. Own SLAs/SLOs/QASP, manage multi-CLIN federal contracts, drive Agile/SAFe backlog and sprints, implement Amazon Connect platform enhancements and AI/automation, oversee ServiceNow integrations, optimize workforce and QA, and lead innovation, transition, and stakeholder reporting with CMS clients.

Design, develop, test, and maintain full-stack applications using Angular, TypeScript, Node.js/NestJS; build and integrate RESTful APIs; support ETL and data processing with Python/PySpark; collaborate in SAFe Agile with architects, QA, and DevOps; maintain CI/CD, documentation, and federal compliance; mentor developers and help modernize large-scale federal health IT systems.

Design, prototype, and validate agentic AI systems and LLM-driven workflows for federal health IT. Perform data exploration, integrate agents into cloud analytics platforms, implement MLOps/LLMOps practices, build demonstrations, and guide production deployments while mentoring developers and ensuring governance and security.