TowneBank Benefits Overview

Manages and services an SBA loan portfolio, ensuring compliance with SBA SOPs, federal regulations, and bank policies. Reviews credit and collateral, prepares deferments, reconciles payments, coordinates debt mitigation and collections, handles member requests, maintains servicing files, and prepares status reports. The role also supports risk controls, internal projects, AML/BSA compliance, and operational improvement initiatives.

Provides member service across traveling bank branches by opening and maintaining accounts, processing teller transactions, handling cash, promoting banking products, resolving member inquiries, and maintaining accurate records. The role supports branch operations, follows security and AML/BSA requirements, balances cash drawers, assists with audits and reconciliation, and may perform additional administrative duties.

Supports commercial lenders and private banking officers with loan and deposit processes, member service, account administration, payment and transfer requests, fraud-related actions, reporting, and business development activities. Serves as a portfolio contact, resolves member issues, coordinates with internal departments, monitors past-due payments and deposit exceptions, and ensures compliance with AML and BSA requirements.