Teams at TIAA

The Client Services Manager II drives client satisfaction by managing relationships, optimizing processes, and delivering data-driven insights on retirement benefit programs.

Lead portfolio governance, financial planning, forecasting, and executive reporting for technology investments. Integrate Agile and financial processes, provide capacity and spend insights, oversee variable staffing, drive automation and efficiency, and produce executive narratives to inform senior leadership decisions.

Assess design and operating effectiveness of IT controls during audit planning, fieldwork, and reporting. Evaluate IT risks, document findings, communicate with audit and client stakeholders, support remediation testing, and grow IT audit skills including analytics and AI awareness.