Jobs at Thatch (thatch.ai)

Lead employer implementations from pre-sale planning through launch and account-management handoff. Build project plans, coordinate eligibility data, payroll inputs, integrations, testing, and issue resolution. Guide customers through ICHRA adoption, develop enrollment and employee communication strategies, and train employers and administrators. Partner cross-functionally with Sales, Product, Operations, Support, Compliance, and Account Management while identifying process improvements and managing implementation risks.

Own full-cycle recruiting for Thatch’s go-to-market and sales organization, from entry-level hiring through executive searches. Partner with sales leaders on role definition, candidate profiles, hiring plans, and recruiting strategies. Build active and passive talent pipelines, manage candidate experiences, balance multiple searches, and provide data-driven hiring insights. The role also supports broader recruiting needs and contributes to scaling an inclusive recruiting function.

Conduct outbound prospecting through email, LinkedIn, and cold calls to identify and qualify B2B prospects. Schedule high-quality demos for Account Executives, maintain accurate CRM records, collaborate with sales and marketing on messaging and campaigns, and share prospect feedback to improve products and sales tactics. The role focuses on brokers, employers, and partners in a remote, fast-paced environment.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Build and maintain GTM and pipeline analytics, own forecasting and pipeline-quality metrics, execute recurring revenue operating cadences, maintain SQL queries and BI views against Salesforce/Redshift, support systems rollouts, and produce ad hoc analyses to inform leadership decisions.

Own and build Thatch's in-house video capability across growth, product, and brand. Develop concepts, scripts, and storyboards; produce videos end-to-end (filming, editing, motion graphics, sound); create performance-driven creative and customer/product storytelling; partner with Growth, Product Marketing, Design, and leadership.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

Lead Thatch's Platforms business: set vision and strategy, align product and go-to-market, own partner acquisition through expansion, define metrics and operating rhythms, and recruit and develop a multidisciplinary team. Serve as trusted advisor to enterprise C-level partners and collaborate across engineering, sales, growth, and operations to drive platform adoption, retention, and long-term growth.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.

Lead and scale a Mid-Market East sales team to hit multi‑million ARR. Own regional revenue, forecasting, pipeline health, hiring and coaching AEs, manage complex consultative deals and broker relationships, ensure clean handoffs to implementation and CS, and partner cross‑functionally to drive GTM and regional strategy.