Teams at Tapestry - Coach and Kate Spade

The Sales Support Associate role involves providing exceptional customer service, managing sales floor activities, and maintaining stock and cash handling. The associate supports overall store efficiency and customer satisfaction through friendly interactions and operational tasks.

Supports store sales and operations by welcoming customers, operating POS and cash wrap, recommending products, processing shipments, replenishing inventory, maintaining stockrooms, assisting with visual merchandising, and following loss-prevention and housekeeping standards. Requires flexible availability, strong customer service and communication skills, basic technology proficiency, retail experience, and the ability to lift up to 50 pounds occasionally.

Assists customers with product selection and styling, provides personalized recommendations, drives sales through product knowledge and storytelling, processes POS transactions, maintains stockroom organization, and supports a seamless shopping experience. Requires flexible availability for nights, weekends, holidays, and busy retail periods, plus the ability to lift up to 50 pounds occasionally and perform physical retail tasks.