Jobs at Tapestry - Coach and Kate Spade

The Sales Support Associate role involves providing exceptional customer service, managing sales floor activities, and maintaining stock and cash handling. The associate supports overall store efficiency and customer satisfaction through friendly interactions and operational tasks.

Supports store sales and operations by welcoming customers, operating POS and cash wrap, recommending products, processing shipments, replenishing inventory, maintaining stockrooms, assisting with visual merchandising, and following loss-prevention and housekeeping standards. Requires flexible availability, strong customer service and communication skills, basic technology proficiency, retail experience, and the ability to lift up to 50 pounds occasionally.

Assists customers with product selection and styling, provides personalized recommendations, drives sales through product knowledge and storytelling, processes POS transactions, maintains stockroom organization, and supports a seamless shopping experience. Requires flexible availability for nights, weekends, holidays, and busy retail periods, plus the ability to lift up to 50 pounds occasionally and perform physical retail tasks.

Provide friendly, knowledgeable styling and sales support: greet customers, offer product and outfit recommendations, drive purchases, complete POS transactions, maintain stockroom organization, and support store operations. Work a flexible retail schedule and perform physical tasks including lifting and merchandizing.

Serves as a Coach brand ambassador by delivering personalized luxury retail experiences, building client relationships, styling customers, and meeting individual and store sales goals. Responsibilities include cross-selling, upselling, clienteling, social selling, transaction processing, inventory receiving and replenishment, visual merchandising, stockroom organization, and online pickup support. The associate must maintain service standards, collaborate with teammates, participate in training, and work flexible schedules including nights, weekends, holidays, and peak seasons.

Provides friendly, accurate checkout service in a Coach retail environment. Promotes the Insider Program, add-on sales, and gift cards; handles cash, returns, repairs, damaged goods, and end-of-shift audits. Maintains an organized cashwrap, monitors equipment, reports issues, and supports cashier training. Requires flexible availability, customer-service skills, basic technology proficiency, physical stamina, and the ability to lift up to 50 pounds occasionally.

Provides customer service and sales support in a luxury retail store. Responsibilities include operating POS systems, handling cash, processing shipments and transfers, replenishing merchandise, maintaining stockrooms and sales floors, executing visual merchandising updates, supporting add-on sales, and following loss prevention and housekeeping standards. Requires flexible availability, physical ability to handle merchandise, and strong communication skills.

The Lead Supervisor I at Coach will maintain a strong leadership presence, coach team members, analyze sales data, and ensure an exceptional customer experience while supporting business operations and team compliance with company policies.

Provide warm, knowledgeable customer service and styling advice to drive sales. Assist customers in building looks, manage POS transactions, maintain stockroom organization, and support merchandising. Work flexible schedules, lift/move merchandise, and collaborate with the team to meet store goals and deliver exceptional brand experiences.

Represent the Coach brand on the sales floor, deliver personalized styling and product expertise, meet individual and store sales KPIs, use mobile POS and clienteling tools, manage transactions and inventory, maintain merchandising and store standards, source and follow up with customers, and support team performance and brand initiatives.

Lead Supervisor responsible for on-floor leadership to meet sales targets, deliver excellent customer service, implement company initiatives, coach and develop team members, support recruiting and performance management, enforce policies, and assist with HR/conflict resolution. Performs sales analysis, mentors clienteling, and maintains store operations and safety, including occasional heavy lifting and stockroom tasks.

The Assistant Store Leader supports the Store Leader in maximizing store sales and profitability through leadership, customer service, team development, and operational excellence while fostering an inclusive environment.

Supports store sales and operations by welcoming customers, operating POS and cash wrap, recommending products, processing shipments, maintaining stock levels, replenishing merchandise, executing visual merchandising, and following housekeeping and loss-prevention standards. Requires flexible availability, physical ability to handle merchandise, strong customer service and communication skills, and at least one year of retail experience.

Provides personalized luxury retail service, styling advice, and product expertise while meeting individual and store sales goals. Builds client relationships through cross-selling, upselling, clienteling, social selling, and follow-up. Performs POS transactions, inventory processing, replenishment, visual merchandising, online pickups, and stockroom organization. Supports store operations, brand initiatives, team collaboration, and customer experience standards while working flexible retail schedules.

Lead sales floor activities and drive personal and team sales by mentoring peers, delivering exceptional customer experiences, championing omni‑channel and social selling, supporting live‑stream and short‑form content, performing store opening/closing and loss-prevention tasks, and contributing to an inclusive, high-performance store culture.

Lead sales floor performance and mentor peers while delivering exceptional brand storytelling and customer service. Drive personal and store sales, champion omnichannel and social/virtual selling, support live-stream and social content, perform opening/closing procedures, and contribute to an inclusive team culture. Assist with events, capture client feedback, and maintain product knowledge across categories.

Lead daily store operations to drive sales, profitability, and exceptional customer service. Recruit, coach, and develop a high-performing team; manage inventory, payroll, loss prevention, visual merchandising, scheduling, and local business plans. Serve as brand ambassador and ensure inclusive, results-driven store culture.