Teams at Sysdig

Owns high-severity customer reliability issues across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems. Builds automation, diagnostics, runbooks, and scalable operational improvements while leading incident response and mentoring Customer Reliability Engineers. Partners with escalation management, account teams, engineering, and customers to improve resolution times, reliability, documentation, and technical enablement. Participates in on-call rotations and communicates complex issues to technical and executive audiences.

Lead enterprise FinOps and cloud cost optimization across multi-cloud infrastructure. Build cost transparency, unit economics, governance, and dashboards; partner with Engineering, Finance, Product, Security, and Compliance to reduce hosting costs, optimize GPU and telemetry workloads, improve architecture efficiency, and translate infrastructure spending into cost-to-serve and gross-margin metrics.

Own strategic, executive-level customer relationships for enterprise accounts. Guide Sysdig deployments and architecture on Kubernetes and cloud platforms, run business reviews, lead workshops, map outcomes to technical capabilities, support renewals and expansion, identify/mitigate risks, troubleshoot environments, and partner with Product, Engineering, Support, and Services to drive value and mentor junior team members.