Teams at Swiftly, Inc.

Design, deliver, and evolve role-based training and change management programs for transit agency customers. Lead remote and onsite training, create scalable learning content (videos, KB articles, webinars), enable internal teams, leverage AI tools for content, and measure impact via adoption and training satisfaction metrics.

Lead end-to-end SaaS implementation projects for transit agencies, manage timelines and stakeholders, perform data migration and integrations (GTFS, AVL, GPS), conduct testing and training, drive adoption, provide technical troubleshooting, and identify process improvements while collaborating with Sales, Product, Engineering, and Support.

Lead product demos and technical sales engagements for transit agencies; develop strategy and business cases; run onsite workshops and pilots; translate complex engineering concepts for varied audiences; build relationships, provide first-line technical support, and create tools/processes to prove Swiftly's value. Travel monthly to agencies and conferences.