Teams at SugarAI

Create and publish user guides, release notes, knowledge articles, troubleshooting content, and best practices for SugarAI products. Collaborate with Product, Engineering, UX, and Support teams throughout the product lifecycle, build product expertise, advocate for users, and simplify complex technical concepts. Develop reusable templates and automated workflows to improve content quality and team efficiency.

Lead the Americas Customer Success Management team, developing CSMs, strengthening customer relationships, and driving adoption, retention, renewals, and expansion. Establish risk identification and mitigation processes, improve renewal and growth forecasting, monitor customer health and revenue metrics, maintain CRM discipline, and collaborate with Sales, Professional Services, Support, and Marketing to maximize customer value and revenue.

Generate net-new revenue across a North America territory by prospecting, building pipeline, managing complex SaaS sales cycles, leading executive discovery, delivering tailored demonstrations, and closing multi-stakeholder deals. Develop territory plans, maintain accurate forecasts and CRM data, collaborate with marketing, product, engineering, customer success, and professional services, and support successful customer engagements.