Teams at StepStone Hospitality

Oversee daily HR operations for a hotel, focusing on benefits administration, recruiting and onboarding, training, legal compliance, employee relations, recordkeeping, event coordination, and reporting. Support hourly and management staff, assist managers with discipline and terminations, maintain personnel files, and ensure clear professional communication across departments.

Lead hotel engineering operations and maintenance staff to ensure safe, compliant, and well-maintained facilities. Oversee preventative maintenance, emergency repairs, safety programs, vendor coordination, inspections, and maintenance records while collaborating with hotel departments and responding to guest concerns.

The Director of Front Office manages hotel operations, oversees staff, ensures guest satisfaction, handles issues, and optimizes revenue through strategic decision-making.