Jobs at Staples

Support and configure Oracle Fusion HCM modules (Learning, Performance, Recruiting, Onboarding). Partner with HR, IT, and business stakeholders to design, test, implement, and optimize HR processes and system enhancements. Lead deployments, drive adoption, provide training and documentation, analyze HR data, and recommend scalable, user-focused solutions.

Lead strategy, roadmap, and scaling of enterprise AI/ML platforms (including GenAI and agent frameworks). Enable cross-functional teams to build, deploy, govern, and operate production-grade AI solutions; define architecture and guardrails; track adoption, reliability, cost, and developer productivity; partner with Security, Privacy, Cloud, and vendor partners; and drive platform delivery through agile execution.

Recruit, onboard, and launch high-quality third-party sellers to grow Staples Marketplace. Build pipelines, execute acquisition strategies, close partnerships, ensure onboarding readiness, and improve scalable processes cross-functionally.

Lead and optimize Staples' third-party marketplace performance (Amazon, Walmart, etc.) through pricing, promotions, content, advertising, and analytics. Develop marketplace strategies, monitor competitive dynamics, partner cross-functionally on assortment and fulfillment, track KPIs, and drive revenue, margin, and conversion improvements. Act as subject matter expert and mentor, influencing marketplace execution and digital commerce growth.

Manage and optimize third-party marketplace channels (Amazon, Walmart) to drive revenue, conversion, and margin. Execute listing, merchandising, promotions, and pricing strategies. Analyze performance data, track KPIs, partner cross-functionally (Product, Merchandising, Supply Chain, Marketing, Finance), and support junior team members and process improvements.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Support sales transformation by analyzing pricing, bids, margins, and commercial performance. Produce pricing insights and recommendations, support complex bids, partner with sales/finance/procurement, use Power BI and advanced Excel, maintain audit-ready documentation, and facilitate workshops to improve bid strategy and profitability.

Manage strategic account projects for Staples Promotional Products by driving revenue growth, coordinating site/experiential opportunities, recommending products, supporting sales leaders, managing vendors, creating marketing/merchandising collateral, tracking projects, resolving invoicing/delivery issues, and traveling as needed to support sales.

Design, configure, and administer the Splunk observability platform for enterprise-scale log and event ingestion. Optimize pipelines for performance, cost, and retention; integrate Splunk with cloud platforms (AWS, Azure, Kubernetes), CI/CD and deployment tools (Puppet, Ansible), and enterprise systems (ServiceNow, PagerDuty). Implement automation using Python/Bash, manage Splunk apps/roles, and support observability and APM initiatives while collaborating within SAFe using Jira and Confluence.

Support Technology Account Executives by identifying and pursuing computing and print sales opportunities, developing proposals, supporting bids and order tracking, and maintaining positive customer experiences to grow accounts and new customers.

Drive account growth and profitability by securing renewals and incremental contracts. Develop and execute account growth plans, collaborate with category and support teams, use sales tools to prioritize activity, negotiate pricing, implement customer programs, and build executive relationships to maximize retention and profitability.

Manage retention and growth for multi-site Commercial Real Estate accounts in Janitorial/Sanitation and Breakroom categories. Use consultative selling, CRM and data insights to identify opportunities, expand share of wallet, manage pipelines, collaborate with pricing and field teams, and deliver customized proposals to multiple stakeholders across portfolios.

Lead architecture and evolution of enterprise observability platforms (APM, infrastructure monitoring, session replay, log analytics). Define integration patterns, telemetry standards, and governance. Partner with Engineering, SRE, Product, and Infrastructure to embed observability best practices, evaluate new technologies (OpenTelemetry, distributed tracing, AI-driven observability), drive platform standardization, and manage vendor relationships to improve MTTD/MTTR and system reliability.