Teams at SquareTrade

Own and support the My Account digital product roadmap, backlog, discovery, and lifecycle management. Partner with operations, customer experience, marketing, communications, partners, and engineering to improve onboarding, account management, self-service, and customer journeys. Define measurable outcomes, prioritize initiatives, translate insights into product requirements, support solution design, manage risks, and guide iterative delivery to improve engagement, retention, satisfaction, and support efficiency.