Teams at Spectrum

Lead design, implementation, monitoring, and troubleshooting of cloud systems and DevOps pipelines. Define cloud architecture and roadmaps, build automated CI/CD, manage IaC and Kubernetes deployments, improve reliability and performance, introduce efficiency-enhancing technologies, and provide documentation and cross-team collaboration to resolve production issues.

Supervise and coach retention agents to meet weekly/monthly save goals, monitor calls, analyze performance data, manage call-handling metrics, process orders in the billing system, and recommend retention offers and business rules to improve customer retention and upsell video, internet, and phone services.

The High Volume Inside Sales Recruiter will optimize recruitment strategies, evaluate candidates, ensure compliance, and partner with leadership for talent acquisition and organizational growth.