Spectrum
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Information Technology • Internet of Things • Mobile • On-Demand • Software
Monitor and adjust real-time contact volume and staffing forecasts, manage intraday scheduling (overtime, voluntary time off), coordinate with sites and vendors, analyze service levels and occupancy, troubleshoot routing/tool issues, and recommend post-day actions to optimize contact center performance.
Information Technology • Internet of Things • Mobile • On-Demand • Software
Analyze contact center volume and trends to build forecasts and schedules, align agent staffing to demand, collaborate with stakeholders, manage forecasting tools and reporting, and support long-term workforce planning and simulations.
Information Technology • Internet of Things • Mobile • On-Demand • Software
Lead modernization of enterprise .NET applications into cloud-native, microservices platforms. Define architecture, cloud adoption, DevSecOps, CI/CD, and observability. Mentor engineers, drive technical decisions, and align engineering efforts with business objectives across customer care and back-office systems.
