Teams at Southern New Hampshire University

Designs, implements, administers, and supports IAM and identity governance platforms, including SailPoint and Microsoft Entra ID. Responsibilities include application onboarding, role and entitlement modeling, workflow and access-request development, automation, scripting, configuration, troubleshooting, platform updates, documentation, metrics, and tier 3 support. The role partners with application owners, developers, DBAs, architects, and other IT teams to improve access processes, security controls, system performance, and auditability.

Provides advanced production support for Ellucian Banner and connected enterprise applications. Troubleshoots complex application, database, integration, and data issues; maintains APIs, web services, middleware, and database interfaces; monitors system performance and data flows; supports upgrades and implementations; documents systems and procedures; coordinates with technical teams, vendors, and stakeholders; participates in incident and change management; automates processes; mentors IT staff; and contributes to scalable system architecture.

Leads and develops a team responsible for Microsoft 365 and modern workplace services. Provides hands-on technical leadership across endpoint management, identity, collaboration, automation, security, and device management. Oversees technical design, implementation, troubleshooting, escalations, service operations, roadmaps, governance, documentation, and continuous improvement while partnering with other IT teams and organizational leadership.