Teams at Signifyd

Manages a high-volume portfolio of mid-market merchants, driving onboarding, retention, product adoption, upsells, and customer health. The role analyzes customer data, identifies risks and optimization opportunities, delivers training and business reviews, and partners cross-functionally with Sales, Implementation, Risk, Support, and Data Science teams. Regular communication occurs through phone, Zoom, and email, with occasional after-hours support required.

Manage a portfolio of 30+ mid-market merchants, driving onboarding, adoption, retention, renewals, and expansion. Serve as a trusted business advisor by analyzing customer metrics, identifying risks and opportunities, coordinating cross-functional teams, resolving escalations, and improving scalable customer success processes. Own commercial activities, executive communications, account performance, and customer experience while supporting revenue and retention targets.

Own the authorization optimization product roadmap, improving legitimate transaction approval rates and recovered merchant revenue. Define technical requirements, APIs, data models, integrations, and issuer-specific decisioning strategies. Partner with engineering, data science, sales, solutions, and customer success to deliver fraud-aware authorization improvements involving retries, 3DS, decline recovery, and payment routing. Manage partnerships with payment ecosystem providers, quantify opportunities using issuer and BIN intelligence, and communicate product strategy and performance to stakeholders.