Teams at ServiceTrade

Owns the end-to-end planning, execution, and performance analysis of B2B trade shows, conferences, association programs, and partner events. Responsibilities include event strategy, budgeting, vendor negotiations, logistics, freight coordination, on-site leadership, lead capture, Salesforce reporting, sales alignment, and process improvement. The role also manages partner relationships, event inventory, promotional materials, and multiple complex projects while traveling approximately 15–20%.

Lead product marketing strategy and go-to-market execution for ServiceTrade’s fire protection and mechanical SaaS products. Own positioning, messaging, competitive intelligence, sales enablement, executive communications, and launches, particularly AI-powered capabilities. Build the product marketing function, translate customer and market insights into roadmap guidance, and drive product adoption across field service contractors, technicians, service managers, and business leaders.

Manage a portfolio of high-value SaaS customers, driving retention, adoption, renewals, expansion, and upsell revenue. Conduct business reviews, demonstrations, and growth planning; identify at-risk accounts; coordinate issue resolution across internal teams; negotiate renewal contracts; manage Salesforce pipelines and forecasts; and maintain accurate account records. The role requires consultative relationship management, quota achievement, strong presentations, and occasional customer travel.