Teams at ServiceTitan

Own long-term success for strategic, multi-location accounts by driving product adoption, training users, escalating support issues, managing enhancement requests, analyzing user engagement and KPIs, delivering business reviews, and identifying improvements to product and processes to increase satisfaction and evangelism.

Lead and build a data science team to develop production AI across operations and post-sales product experiences. Own roadmap, deploy agentic systems and forecasting, partner with stakeholders, ensure production reliability, evaluation, and business impact, and communicate results to executives.

Manage long-term success of enterprise and franchise accounts by building relationships, coaching users, driving product adoption, gathering usage intelligence, leading onboarding and escalations, analyzing engagement KPIs, and collaborating with product and support to improve customer outcomes and evangelism.